Bill B.
The time difference isn't always easy…
The time difference isn't always easy to work around, but they do what they say they will do for the most part.
Response from BirdeyeJan 17, 2025
Thank you for sharing your experience, Bill!

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience.AI Coworkers → Do the JobsJay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner.Agents → Do the WorkEach coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard.Enterprise-Ready → Built for ScaleSSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations.With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.
Birdeye (birdeye.com) has 634 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Sales & Marketing · Walnut, California
Excellent

Sales & Marketing · Cardiff By The Sea, California
Excellent

Sales & Marketing · Laguna Beach, California
Excellent

Sales & Marketing · San Diego, California
Excellent
Showing 443 reviews with 5 stars · Clear filters
Bill B.
The time difference isn't always easy to work around, but they do what they say they will do for the most part.
Response from BirdeyeJan 17, 2025
Thank you for sharing your experience, Bill!
calvin N.
Birdeye has well experienced staff, and they did a good job in assisting our company to have a strong online presence.
Response from BirdeyeDec 9, 2024
Thank you so much for sharing your experience with our team, Calvin!
Ana C.
So far so good. I needed helping with getting my link to add to my email signature and was able to get what I needed from reaching out to them on their chat window.
Response from BirdeyeNov 26, 2024
Thank you sharing your experience, Ana!
Transporter
My experience with BirdEye has been outstanding. At the start, I’ll admit, I had no idea what I was getting myself into—I even had second thoughts and almost cancelled due to the anxiety of learning something new. But the BirdEye support team changed everything, guiding me step-by-step and ensuring I felt fully in control. A special mention goes to Dinh Mai (also known as Ahn)—an exceptional support representative. If you have any concerns or find yourself struggling, Ahn is the person you want in your corner. His dedication to helping me succeed, along with his expertise and patience, made all the difference. When I mistakenly did something that nearly compromised my business’s Google account, Ahn stepped in. Within minutes, he diagnosed the issue, fixed it, and actually improved my account setup. His skill and knowledge are invaluable, and I’m genuinely grateful. The Google review system BirdEye provides is a game changer. Before BirdEye, I managed to gather around 70 five-star reviews over six years. Since starting with BirdEye just a few weeks ago, I’m now nearing 100 five-star Google reviews—a clear testament to the system’s effectiveness and impact on visibility. If you’re looking to boost your business reputation in the community, without a doubt, I highly recommend considering BirdEye as an option. However, this is just my personal experience, and BirdEye may not be the right fit for everyone. I encourage anyone interested to do thorough research to see if it aligns with your business needs and goals. This is simply my first-hand experience and honest feedback, which I hope will be helpful as real-life insight. Thank you, BirdEye team, for your fantastic support and service—I couldn’t be more satisfied!
Response from BirdeyeOct 29, 2024
Thank you so much for sharing such a heartfelt and detailed review! We're thrilled to hear that our software has made a positive impact on your business and that Dinh was able to support you every step of the way. We're here to continue supporting your success, and we look forward to seeing even more incredible milestones ahead.
Amrit L.
Piyush was very helpful.
Response from BirdeyeOct 18, 2024
We're thrilled to hear about your experience with Piyush. Thanks for your kind words, Amrit!
Tia
Piyush was amazing and explained everything well. Great help for myself and my new business.
Response from BirdeyeOct 15, 2024
We're thrilled to hear about your experience with Piyush. Thanks for your kind words, Tia!
Peter
During my zoom meeting with Piyush, I found the experience to be fantastic. His knowledge experience and patience with me as a first time user was great. Thank you.
Response from BirdeyeOct 15, 2024
We're thrilled to hear about your experience with Piyush. Thank you for your kind words, Peter!
Sunny S.
We got to know what was the pronblem and identified it next call has been set up where we will finalize most of the thing
Response from BirdeyeOct 11, 2024
Thank you for your 5-stars review, Sunny!