BirdeyeReviews of birdeye.com

I recently reached out to BirdEye to inquire about their services, but my experience was less than satisfactory. During my conversation with Anurag Singh, I discovered that a Google My Business (GMB) listing is required to use their services. This crucial information is neither mentioned on their website nor communicated in any of their emails. After spending time trying to set up with them, I now have to look elsewhere to meet our needs. It’s disappointing that such an important requirement wasn’t made clear upfront. I’ll be partnering with one of their competitors and will advise others to do the same to avoid wasting time. Clear and transparent communication with clients is essential, and this experience fell short of that.

OVERPRICED , PUSHY SALES AND TRY AND TIE YOU IN . MUCH BETTER CHEAPER ALTURNATIVES 1/100 OF THE PRICE. FIND THEM

Most unprofessional business I have ever found. Absolute rip-off. They pass themselves off as being in the USA and Australia company but they are not. They run out of an Asian country somewhere. Scamming customers in outrageous hosting fees of $200 a month lol. Also, do not purchase their Google reviewing subscription as you can do this for free. I tried to cancel everything and when I did they shut down my access to own website I paid for. Luckily I was smart enough to point the hosting to a new host, but they stopped me from accessing my WordPress website by changing the password after I canceled. I complained but heard nothing back. Fraud scammers getting away with it. You have been warned. Amazing you reply to my review, yet you still lock me out of my WordPress website. So glad people can really see what type of business you are.

Birdeye DO NOT RETURN PHONE CALLS** I initially had a positive impression of Birdeye, particularly with their sales team. They were incredibly easy to communicate with and efficiently processed my $6,300 investment. However, my experience took a turn during the onboarding process. During the sales pitch, I was promised a seamless integration between Birdeye and Google, touted as one of the few platforms capable of direct communication with Google. Unfortunately, this turned out to be misleading, as there was a significant gap in how that integration actually works. While I was willing to work within those parameters, the real issue arose with the training I received. I was assigned a trainer whose first language is not English, making it exceptionally difficult to follow along. Clear communication is crucial in training, especially when learning to navigate a new platform. This lack of clarity led me to pause the training, hoping to speak with my sales representatives, Ben and Jordan, for assistance. Regrettably, neither Ben nor Jordan has responded to my seven messages. I was provided with an email address to reach out, but that has proven ineffective as I’ve faced multiple delivery failures over the past few days. Given my experience, I strongly advise potential clients to think twice before proceeding with Birdeye. It seems they carefully curate client reviews and lack transparency in their operations. I would recommend looking elsewhere for a more reliable and communicative service.

Unable to cancel subscription. It took 7 phone calls and over 2 months to cancel my subscription, I was repeatedly upsold, offered new products or delayed in cancelling. Unethical business practices.

Awful company. They lock you in to an initial 12 month contract. We gave one months notice to cancel, their retentions manager called us and when hearing out reasons for cancelling offered us 2 months free. He was very underhanded in explaining this and how the ‘auto renew’ works and they continued to charge us. When we questioned this and had a recorded phone call and emails proving the agreement, they were backtracking and making out we were in the wrong. Absolutely awful company, they take your money, offer incorrect information when training and try to trick you tie you in to another 12 month contract. Avoid at all costs!

I have a small real estate company and I am perfectly capable of getting reviews on my own BUT I chose Birdeye because the promised to fix some issues I have problems with. I have a lot of buyers and seller that live out of the country and they were no able to leave reviews on google for me. Birdeye said "NO PROBLEM", we can help you with this. Well, they did NOT help and did NOT solve the problem!!! I also told them I wanted to connect to my personal FB page NOT my business pages. Of course they lied to me and they couldn't connect to my personal page! I also have two (don't ask me how that happend...) google business pages and I wanted to connect to the one that has all the reviews. Again, they said no problem......This is over8 month ago and still no solution for either one of my issues. I complained and complained and the only thing that happend is that they assigned a new person to me every thime I called. Wanted to cancel because they did nothing but lie to me BUT ofcourse they were not willing to let me out of the contract. $3000 total waste of money, time and energy!!!

Unfortunately, the review product just doesn't work. Our agency lost $67,000 in annual revenue because of this product. Our agency had a 98% account retention rate before we switched to the bird eye system. We tried to find technical reasons for the products weakness and have had no help from any birdeye' technical standpoint. We have asked to get out of the contract, but S*** R+++++ of bird eye is very difficult to reason with. He won't even share who his superiors are. We are still paying but plan on stopping payments and putting the dollars in a interest bearing account for them. rather than paying. I would suggest that if you are a reputable agency, you stay away from this company and their review product. So after I wrote this review Birdeye replied that they were going to look into it and almost a month has gone by and I have heard nothing.