Birch Gold Group Reviews | Read Customer Reviews of birchgold.com

Birch Gold GroupReviews of birchgold.com

4.7329 reviews
Investments & Wealth
309 Court Ave, Suite 809, Des Moines, Iowa

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Birch Gold Group

About Birch Gold Group

America's Top Choice For Physical Precious MetalsOur reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.Request a Free Info KitBirch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links. Visit Birch Gold Group Request a Free Info Kit5-Star Customer ReviewsPrecious Metals IRAsWhy Precious Metals?

Birch Gold Group (birchgold.com) has 329 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: birchgold.com
Website: birchgold.com
Category: Investments & Wealth
Location: Des Moines, Iowa
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 90% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Birch Gold Group reviews

Showing 293 reviews with 5 stars · Clear filters

Kaye P.
Apr 20, 2024
The gentlemen that helped us were great the date is wrong I am out of town for a few months and don’t all my records with me …
The gentlemen that helped us were great they made our process easy we will buy again
Response from Birch Gold GroupAug 13, 2024
Hi Kaye, Thank you for taking the time to share your feedback with us! We’re happy that our team members provided you with 5-star service and made the process of purchasing your precious metals easy! Ensuring a streamlined process and taking care of our customers with kindness is what we are dedicated to. We look forward to working with you again in the future, so please feel free to reach out if you need further assistance!
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Bee B.
Apr 19, 2024
Extremely knowledgeable
I recently selected Birch Gold. I did this because of their excellent professionalism, quick responsiveness and guidance when selecting products. There was no pressure in the process, just helpful guidance and education. Their teams were very coordinated. I highly recommend Birch Gold for new and experienced purchasers. Stuart, Sheldon and Evie were great in the process! Kay
Response from Birch Gold GroupAug 15, 2024
Hi Bee, Our goal is to always provide professional, educational, responsive, and pressure-free support to our customers, so your feedback means a lot to us, especially Stuart, Sheldon, and Evie. We’re honored by your recommendation and thank you for allowing us the opportunity to serve you! Please feel free to contact us should you need any assistance in the future.
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Harmon M.
Apr 18, 2024
First Time buyer
I have always been a little Leary of investing So I thought physical gold. I've heard of Birch Gold from people who I follow who probably would not lead me down a bad path I looked into BBB and found very credible. The people very helpful and after telling them I didn't really understand. They sent me videos and other educational information. Made me feel l made a good decision. Would definitely recommend feel they went out of way to answer my concerns.
Response from Birch Gold GroupAug 15, 2024
Hi Harmon, We’re honored you chose Birch Gold Group to assist you with your first precious metals purchase! We believe in providing support until our customers’ questions are answered, so we’re happy to know we were able to give you a better understanding. We’ll continue to be a source of light for you, so any time you need assistance, please don’t hesitate to reach out.
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William J.
Apr 1, 2024
Appreciate the fact that there was no…
Appreciate the fact that there was no sales pitch, just information. Stuart was extremely helpful and answered all of our questions thoroughly. Response and follow up times were always quick. Great service!
Response from Birch Gold GroupJul 17, 2024
Hi William, Your feedback means a lot to us! Providing our customers with timely information to help encourage informed decisions is our priority. We’re so happy to hear that your experience aligned with those expectations and that Stuart was helpful and thorough. We thank you for choosing Birch Gold Group and look forward to continuing to be a helpful resource for you, so please feel free to contact us if you need assistance in the future.
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NK
Mar 26, 2024
They earned my trust and were not salesmen.
The Birch team was very professional. They answered all of my quesions and shared a lot of valuable information. The education they provided made it so easy to understand. Their expertise was impressive, yet it still felt personal.
Response from Birch Gold GroupApr 4, 2024
Hi NK, We are sincerely so happy to hear that you appreciated the education we provided because our goal is to empower our customers with the knowledge needed to make informed decisions. You deserve 5-star treatment, and we’re thankful for the opportunity to give that to you. If you need anything in the future, we’ll be around to serve you, so please don’t hesitate to contact us.
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Diane J.
Mar 20, 2024
Great Customer Support
My husband and I are very happy with our choice to roll some of our retirement funds into an gold-backed IRA with Birch Gold Group. The process for doing so was very simple. Since purchasing the gold, we have had a few occasions to call Birch Gold with questions. Their precious metals specialists have been very helpful and kind. I highly recommend Birch Gold.
Response from Birch Gold GroupMar 22, 2024
Hi Diane, We appreciate you taking the time to share your feedback with us! We strive to make the process as simple and seamless as possible, and we are glad to hear that you found it to be just that. It’s great to know that our specialists have been helpful and kind in assisting you, because that’s the treatment you and your husband deserve. We’re going to continue to be a helpful source, so please reach out if you need further assistance.
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JS
Mar 8, 2024
Our money
Our money, the US dollar, is traded on trust. I wanted to trade my fiat currency for something tangible, for safe keeping. I worked with a gentleman who answered all of my questions without a condescending attitude. I've been encouraging family to convert their dollars as well.
Response from Birch Gold GroupMar 18, 2024
Hi JS Thank you so much for your kind words! It was our team’s pleasure assisting you and answering all your questions. If you or your family have more questions, feel free to reach out anytime.
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Mari
Feb 8, 2024
They were so easy to work with and very…
They were so easy to work with and very polite. Knowledgeable and kind.
Response from Birch Gold GroupFeb 17, 2024
Hi Mari, Thank you for your kind words! It’s great to know you found working with our team to be easy. Providing polite, knowledgeable, and kind service to deserving people like yourself is what matters. We’re excited to have you a part of our family and encourage you to reach out if you need anything in the future.
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