Birch Gold Group Reviews | Read Customer Reviews of birchgold.com

Birch Gold GroupReviews of birchgold.com

4.7329 reviews
Investments & Wealth
309 Court Ave, Suite 809, Des Moines, Iowa

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Birch Gold Group

About Birch Gold Group

America's Top Choice For Physical Precious MetalsOur reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.Request a Free Info KitBirch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links. Visit Birch Gold Group Request a Free Info Kit5-Star Customer ReviewsPrecious Metals IRAsWhy Precious Metals?

Birch Gold Group (birchgold.com) has 329 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: birchgold.com
Website: birchgold.com
Category: Investments & Wealth
Location: Des Moines, Iowa
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 90% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Birch Gold Group reviews

Showing 293 reviews with 5 stars · Clear filters

Jon
Sep 30, 2026
Very Professional
All the representatives were very helpful and professional. The process was easy and they answered all my questions and concerns. Product was shipped out promptly and I received ahead of schedule.
Response from Birch Gold GroupOct 1, 2026
Hey Jonathan, a smooth process with knowledgeable staff who address every question, followed by product arriving ahead of schedule is what every customer deserves. We're glad the experience was professional and easy from start to finish. Call us anytime!
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Rich P.
Sep 26, 2026
Great company to work with
Great company to work with, excellent communication.
Response from Birch Gold GroupSep 29, 2026
Clear, consistent communication throughout the process is something we work hard to get right, Rich. We're glad that came through for you. Call anytime!
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Matt S.
Sep 18, 2026
Birch Gold continues to impress.
I have been working with Birch Gold Group for many months now and the service is exceptional as usual. They are very professional, explaining every detail and taking the time to make sure you understand before moving forward. All of the employees at Birch are very polite and patient. Anyone looking to get into precious metals should definitely give Birch Gold a call, you won't be disappointed.
Response from Birch Gold GroupSep 25, 2026
Providing consistent, patient, detail-by-detail service is exactly what we hope to bring to every experience, Matt. Polite, unhurried conversations where nothing moves forward until you're fully comfortable is how our education-first approach works. We're glad it's shown up reliably every time you've reached out. If you ever have questions or want to talk through your next step, give us a call!
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Tonya H.
Sep 10, 2026
Talked with John
Talked with John. Very nice and helpful!! Wpild recommend!!
Response from Birch Gold GroupSep 16, 2026
Having a knowledgeable, helpful team member walk you through the process makes all the difference, Tonya. We're glad the experience left you confident enough to recommend us to others. We look forward to hearing from you again!
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D.R.
Aug 31, 2026
The experience was great.
The experience was great, because the representative was patient with me and gave me the various options but let me make the decision. I would say something they did great is when I was confused and received a bill from the holding company more than once they got the situation rectified for me and everything turned out just as they had told me in the beginning. Everyone has been very kind and patient with me through this process.
Response from Birch Gold GroupSep 3, 2026
Thank you for sharing the details of your experience with us. Laying out every option clearly and then stepping back to let you make the decision that's right for you is exactly how our team approaches each conversation. When that billing confusion came up with the holding company, staying on it until everything was resolved, and making sure the outcome matched what you were told from day one, is what we expect of ourselves. We're glad the kindness and patience you felt throughout the process reflects the care our team puts in. Please give us a call anytime you have questions or need anything at all!
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Jerry D.
Aug 29, 2026
My first time buying precious metals
My first time buying precious metals. The team could not have made it easier to understand or do. Every time we were ready for the next step they were reaching out and scheduling with me to get it done.
Response from Birch Gold GroupSep 3, 2026
Jerry, a first purchase like this comes with a lot of unknowns, and having the team reach out at each step makes all the difference. Keeping you informed and on track throughout the process is exactly how we want every new customer to feel supported. Give us a call anytime, we'd love to hear from you again!
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Danny M.
Aug 24, 2026
I do recommend Birch for you.
I do recommend Birch for your investment adventure. They were very helpful all the way through. Had patience when I used wrong mail carrier and never stopped helping me with my purchase.
Response from Birch Gold GroupAug 25, 2026
Danny, sticking with you through a shipping mix-up until the purchase was complete is just what we expect from our team. We're glad the patience and follow-through made a real difference for you. Thank you for recommending us, and please give us a call whenever you need us.
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Peggy Jo A.
Aug 20, 2026
Gentry Armstrong provided STELLAR…
Gentry Armstrong provided STELLAR assistance on 3 separate matters today. His professionalism is above and beyond excellent. Thank you Peggy Jo Abercrombie
Response from Birch Gold GroupAug 21, 2026
Peggy Jo, handling three separate matters in one day and doing each one well takes real focus and care. That kind of consistent, above-and-beyond professionalism is exactly what we ask of our team, and Gentry clearly delivered. Call us anytime you need us!
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