Birch Gold Group Reviews | Read Customer Reviews of birchgold.com

Birch Gold GroupReviews of birchgold.com

4.7329 reviews
Investments & Wealth
309 Court Ave, Suite 809, Des Moines, Iowa

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Birch Gold Group

About Birch Gold Group

America's Top Choice For Physical Precious MetalsOur reviews reflect the experience of our thousands of satisfied customers. Discover how you too can protect your savings.Request a Free Info KitBirch Gold Group helps Americans diversify their savings with physical gold and silver. Purchase precious metals for physical delivery, or rollover an IRA or 401(k) into a Precious Metals IRA.Our dedicated, in-house team will help you through every step of the process, so that you'll feel informed and educated about the decision that you make for your purchase. Following your purchase, our customer relations department is always available to answer your questions.Birch Gold Group is A+ Rated with the Better Business Bureau (BBB), AAA Rated with the Business Consumer Alliance, and has thousands of satisfied customers. Learn more about our company at the following links. Visit Birch Gold Group Request a Free Info Kit5-Star Customer ReviewsPrecious Metals IRAsWhy Precious Metals?

Birch Gold Group (birchgold.com) has 329 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: birchgold.com
Website: birchgold.com
Category: Investments & Wealth
Location: Des Moines, Iowa
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 90% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Birch Gold Group reviews

Showing 293 reviews with 5 stars · Clear filters

Monica G.
Apr 5, 2025
Very pleased with the service
Very pleased with the service. I am new to precious metals and had many questions. They answered all my questions prior to committing and followed up with me after transactions were made
Response from Birch Gold GroupApr 29, 2025
Hi Monica, Thank you for your kind words! We are dedicated to serving our customers with the highest quality service and support. Our specialists take the time to make sure all your questions are answered so you feel confident to make informed decisions. Your feedback is wonderful to receive because it lets us know we met expectations with you! If we can be of any further assistance to you, please feel free to give us a call.
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Paul H.
Apr 5, 2025
A pleasant experience
When I called, I was apprehensive about purchasing precious metals. but the people I talked to gave me a great deal of information and allayed my fears. I purchased and you told me it could take up to ten weeks to get it delivered. but I received the order in about two weeks. I was pleasantly surprised.
Response from Birch Gold GroupApr 29, 2025
Hi Paul, We’re thrilled to hear our specialists were able to provide you with peace of mind while sharing their knowledge on purchasing precious metals! It’s fantastic that your order exceeded delivery expectations and led to a nice early surprise as well. We thank you for allowing us the opportunity to serve you! Please don’t hesitate to reach out for any further assistance you may need.
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Grace F.
Apr 2, 2025
Professional and personal
I was adding to my IRA with Birch Gold. They were professional, helpful and personal. They took time to help me decide on the product right for me. I felt they listened and the transaction was timely. They answered my questions and I felt taken care of.
Response from Birch Gold GroupApr 24, 2025
Hi Grace, Our team is committed to ensuring you feel heard, valued, and cared for, while empowering you with education to help you make informed decisions on the options best for you. We’re so happy to hear this was reflected in your experience and that you found our service helpful and timely! Thank you for your sharing your feedback with us. We are only a phone call away, so please don’t hesitate to give us a ring if we can be of any further assistance.
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John B.
Apr 1, 2025
Experienced and Professional
Everyone we spoke with at Birch Gold were very helpful and we never felt pressured. Rod Zelli and Mark Matthews took their time to answer all of our questions and explain the entire process to us.
Response from Birch Gold GroupApr 29, 2025
Hi John, Thank you for utilizing your valuable time to let us know how we did. We are absolutely delighted to hear that Rod and Mark delivered exceptional service and made sure you were well-informed from start to finish! Providing helpful, informative, and pressure-free support is essential to us! Our team doesn’t rest until all your questions are answered and you know what to expect at each step of the process. If there is anything else we can do for you in the future, please feel free to give us a call!
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Tomi N.
Mar 27, 2025
Great experience
Our experience went smooth! Everyone very knowledgeable and helpful and answered all our questions ! Will definitely stay in touch and will refer to them thank you for everything !
Response from Birch Gold GroupMar 31, 2025
Hi Tomi, Our team works diligently to ensure our process is streamlined and educational, making sure to answer any questions to keep you well informed throughout. Your feedback lets us know we met the mark with you and we’re thrilled to hear you had such a great experience with us! We look forward to being a reliable resource for you and encourage you to give us a call if there is anything else we can assist you with!
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Donald Y.
Mar 25, 2025
Great experience!
The staff was knowledgeable, friendly. They walked me through every step and made sure i was completely informed. I am very pleased with my experience.
Response from Birch Gold GroupMar 31, 2025
Hi Donald, Thank you for sharing your feedback with us! We are committed to providing education, exceptional support, and simplifying the process for investing in precious metals. It’s truly a delight to hear how pleased you are with our service and that we met expectations with you! We are only a phone call away, so please feel free to give us a call if there is anything else we can assist you with!
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customer
Feb 19, 2025
I know many patriots recommend Birch and I will as well.
I know many patriots recommend Birch Gold so I decided to check them out. I was very pleased with the customer service. I was given facts and options. I never felt pressured. When I made the decision to purchase the representative was very knowledgeable and helped me get my goal in line with what was available. I know sometimes when everyone is jumping on the wagon it can be a wait but I really felt it was very reasonable wait.
Response from Birch Gold GroupMar 28, 2025
Hi Customer, Providing education and helping our customers accomplish their precious metals goals is vital to us! We are overjoyed to hear we were able to deliver a timely and pressure-free transaction for you. Thank you for taking the time to share your journey with us! We are only a phone call away, so please don’t hesitate to reach out if we can provide any further assistance.
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Christopher C.
Feb 18, 2025
Great customer service with a…
Great customer service with a knowledgeable team that took the time to explain the process to me and to guide me through it.
Response from Birch Gold GroupFeb 28, 2025
Hi Christopher, Having a streamlined process with a team that’s ready to provide top-notch support is the standard here at Birch Gold Group! We thank you for taking the time to let us know we made a positive impact on you. If there is anything else we can do for you, please feel free to give us a ring!
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