BirchboxReviews of birchbox.com

I have been a member of Birchbox since July. In November my box was seriously late. I contacted the customer service department when I first did not receive my box. No one contacted me. They pulled the payment for December, but I still have note received the box and I'm still waiting on the January box. Even though I enjoy the products that are sent, their customer service is seriously lacking and I would never recommend this company for anyone to try.

It took over 20 days to receive some sort of email from a person. They refuse to cancel my subscription. I asked December 10th to cancel. I was charged for another box on January 1st. I finally received an email on January 2nd stating they were going to send me a box in February and then cancel. They said they sent me an email in July stating they were automatically renewing me for 6 months and if I didn’t cancel I’d be billed monthly. I didn’t see the email and this was during a time my spouse was very sick.I’ve tried to cancel but they refuse. They have no phone number to talk to someone and take weeks to respond. It’s horrible customer service. Please don’t subscribe to them.

This is my first time subscribing to a monthly box program. I work hard everyday and saw ads for Birchbox and decided to treat myself. I always look forward to receiving my box but I feel like I pay $15 monthly for a tiny little tube of something I can only use barely once. Sometimes the sample is so small, it's not even enough for one application. The boxes are beautiful. I really like the idea of getting a little treat every month, but although $15 doesn't seem like a lot to most, it is to me and I Don't want to feel like all I'm getting is a tiny mascara or a one time facial cleanser that contains barely enough to cleanse my face once! Battling with if I should renew my subscription.

Twice I have not received it my products. Once for my November box and they stated the would send me an extra box for January. The second time was an order I placed on Black Friday weekend. This order was for Davines milk conditioner and a full box of Oribe products. I received my Oribe box right away but have not received my Davines and I am now on my third email to BB and only get an auto response back. No one is personally responding to me. VERY POOR

I like that the selection options have increased, and as someone who has lots of allergies, it's nice to be able to trade my box for points when the samples contain ingredients I can't use. The boxes are gorgeous, too!

I love Birchbox! I've never had a problem with any orders and the quality is always top-notch!

Other than the shipping problem earlier I do have to commend you on the promptness in correcting the issues. I have enjoyed my subscription immensely. I have actually used some of the samples to try and get friends to subscribe. Each and every product has been great.

I love the treat of receiving the samples in the pretty box each month. The products are really good brands and are a convenient way to sample before purchasing a full size product. It has been especially helpful with moisturizer, eye creams, and hair products. The boxes are the “icing on the cake” and make the samples that much better.