BirchboxReviews of birchbox.com

At first I was excited to subscribe to Birchbox because I would be getting samples every month. I was previously with another company and had a bad experience with a double account that I couldn’t cancel so that’s why I decided to try this. However, I am not very happy with the very small samples I get - and I mean samples - as in not full-size products, and most of them I don’t even care to use. Many of them are related to the hair and I don’t get many make up samples. After several months of this I just decided to stop the subscription. I feel for $16 a month I could buy two full sizes of something on Amazon and get free shipping and be happier then with five samples that don’t amount to much. I think the best thing about it is the pretty box.

Compré una cajita regalo para mi hermana, que es médico y está pasando unos tiempos malísimos con el coronavirus. Se la pedí el 2 de abril, ya que quería hacerle una sorpresa. Supuestamente, la caja llegaba en 3-5 días hábiles. Ha pasado casi un mes y no solo no sé NADA de la cajita sino que el teléfono que tienen en la web no da señal, en las RRSS lo único que me dicen es que mande un email y por email nadie contesta... Llevo dos semanas escribiéndoles prácticamente un email diario y nadie me dice nada. Es súper frustrante haber pagado, esperar tener un detalle con mi hermana en estos momentos y que no solo no llegue sino no tener ninguna noticia de cuándo va a llegar. Ni se te ocurra pedir. Si quieres un detalle que llegue seguro, usa Amazon.

FATAL. Es una estafa total pedí una cajita y por motivos personales tuve que cambiar la dirección de entrega que había puesto inicialmente ,después de confundirme mil veces diciendo que había sido entregado a la nueva dirección y siendo esto falso, finalmente fue entregado en la dirección primera en la cual no me encontraba y mi paquete fue entregado a no sé a quien por que en mi domicilio no lo cogió nadie , por que como le dije mil veces no había nadie. Pienso y creo que es muy coherente que un paquete tiene que ser entregado a su titular no a un ajeno al paquete. Ante esto no me dieron una solución, no volveré a comprar nada de ahí.

I've been a subscriber to Birchbox since almost the beginning, most recently as an annual subscriber. I even gifted subscriptions to others over the years. Early on, the samples were large travel sizes, with the ability to get 4 or 5 uses out of them and really try them. Most boxes had one great item (either a very large size or perhaps a beauty tool) and you received incentives for reviewing the products on their site. The incentives were discontinued, then the great items started to diminish and now have stopped, and now all you get is a box with a handful of single use samples the likes of which the beauty stores give you for free to try an item. Expressed my displeasure and got a tone deaf response that condescendingly explained that not everyone likes everything in every box. Guess they don't appreciate my years of support so I've canceled my subscription and signed up with a competitor.

I wish I can give zero star! I received 2 mascara samples in past 6 month. Both so dry I could not even use. Other samples also not worth to try. I wanted to cancel after 6 month subscription. There’s no option out selection on website. I emailed couple days ago. No respond they already charged for another month after my 6 month subscription without any notifications! Seems like it’s so complicated to cancel the subscription:(

They sell EXPIRED items, and when I request a return, their customer service never gets back to me. SAVE YOUR MONEY

Waste of money... tiny items which are uninspiring. I’ve had a better selection from a hotel. Also they edit/ don’t post negative reviews, which is super misleading! Cancelled after 2 months of rubbish, which the only useful item was a bag... the actual products caused breakouts and generally not more than one time use.

Products are decent however the customer is absolutely APPALLING!! Ordered two subscription boxes as the web page said my initial payment didn't go through. Since November I have been constantly chasing them for answers trying to return one of the boxes. Countless emails and phonecalls(not answered). Finally I managed to? return one of the boxes and since then have had literally no contact about when I will be receiving my refund. I've called and emailed to ask about a time frame and nothing in return. Maybe the UKs no. 1 beauty box can afford to hire some more customer service staff or at least train them better. You'd be best off spending your money elsewhere