BirchboxReviews of birchbox.com

I have been a member of Birchbox for 6 months or so and have LOVED it. I love the samples and anytime I had any problems I could call customer service and my issue would be resolved immediately! Recently, I had to update my billing info with a new card as my previous one was stolen along with several others. I updated it immediately, I was charged for this months box, yet did not receive a shipping notification and now EVERY time I log into my account it says I have to update my billing information. WHAT? I have emailed customer service twice and received the same generic, scripted email both times outlining what happens when you update you billing information. Not one of my question in my email were answered. I have tried to call customer service for three days now and all I get is "Our discovery specialist are currently unavailable....have a great day". Where is the customer service that I loved. It was a reason I chose Birchbox over Ipsy. Very disappointed and feeling stuck.

Birchbox is such a cool idea for myself and gifts for friends. I was able to try new products every month for a low cost of $10 a month. You complete your profile (hair type, skin type, style, etc) and they send you samples every month for only $10! That includes shipping! You can choose what type of samples you want - makeup, skin care, fragrances, etc. If anyone is interested in getting their first month free, send me a message! Great gift idea to get a friend a year subscription! To appreciate birchbox, you have to look into their rewards system. for every 100 points you receive $10 off a purchase. points are acquired through rating products in your box, usually 10 points per product. This could potentially be 50 points! or $5 towards a future purchase!

The customer service and personal touches are consistent. It has been a really positive experience being a member of Birchbox.

I really love Birchbox and I have alway enjoyed their excellent customer service. However, the website regularly gives me problems. Either I can't review an item, I can't search and find an item or it just freezes (sometimes when I am trying to order!).

Very satisified with the choices in each box. After tryiing the items, I have order several different selections. Also have ordered subscriptions for gifts!

I self-gifted a box subscription about 1 year ago and have yet to be disappointed with my monthly delivery. The samples have led me to purchase several products, as well as to gift box subscriptions to others. In the 1 hitch I ran into (wrong product was included in an order), the customer service was unbelievably responsive, efficient, and went above and beyond to remedy the mistake. All-around awesome company!

Too many hair and skin items no matter how much I change my profile. Miss the nail polish and lipstick samples. Also MISS THE LIFESTYLE SAMPLES LIKE CHAPSTICK, VITAMINS, CHOCOLATE, etc. these were so cool. Why are they gone? When I purchase add ons, I don't always get an email confirmation, so it causes confusion on the backend. Overall, good value for sample sizes. Just need to up the variety and keep it interesting as more beauty boxes are popping up and stealing consumer attention.

I love getting things in the mail and that is why i have kept my subscription. I get doubles on samples every now and then...which I don't usually like. The price is okay, if it were to go up I would probably not renew. Any time I order full size products, they come right away and it's so easy to order. I haven't had any problems with that.