Birchbox Reviews | Read Customer Reviews of birchbox.com

Birchbox Reviews | Read Customer Reviews of birchbox.com

Birchbox reviews

1,133 approved reviews, newest moderated first

Jill G.
Nov 12, 2015
Takes way too long
Had a problem/question with an order, offer code wasn't working. Tried chat, and it told me there were 27 people ahead of me in queue. Left the window open and did other things. Got a robo-response telling me they were still working on getting through the queue and I could get an email in 48 hours or something. Really? When you want to order, you want to order now - not wait a couple of days until someone can help you with a problem. I closed the window and never ordered. I LOVE Birchbox, but your "service" is the pits. Hopefully when you guys scale up a bit more, you'll be able to invest in more staff in this area.
Response from BirchboxNov 12, 2015
Hi Jill, I'm so sorry for the trouble you've had getting in touch with us! We are definitely working to answer chats quickly, and we're always happy to help via email. If you wouldn't mind sending us an email at [email protected], we'd be happy to assist you further! If you'd prefer to chat on the phone, you can also schedule a call with us in our help center. :)
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Susie G.
Nov 12, 2015
Birchbox love
Yes, it is true I have Birchbox love. Each month is such a pleasant surprise. Receiving high quality products, delightfully packaged..even the way my box is addressed to me...makes me feel ultra special. I have never been disappointed! I strongly recommend Birchbox..if not for yourself then send a package to a friend, daughter, coworker, etc.. Always you will be guaranteed a smile..and feel quite special as well!
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Candace W.
Nov 12, 2015
Quick but no refund yet
Service was quick and they answered my question. But unfortunately I still have not received the refun in my account from said item I returned. They did take birchbox points away but my account does not show a anywhere that I received a credit. Candace
Response from BirchboxNov 13, 2015
Oh no! So sorry to hear you haven't received your refund, Candace. I'd love to take care of that for you. Would you mind sending us an email at [email protected]? Hope to hear from you soon!
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Raul G.
Nov 12, 2015
Lifestyle changes
Because of birchbox I now love to shave and bathe and I'm taking great care of my skin.
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Lily2002
Nov 12, 2015
So easy to order & great customer service!
I love this company! I enjoy the videos & little articles that come out on Twitter or the website and ordering is super easy. Whenever I've had questions about an order the customer service has been prompt and taken care of things immediately.
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Alyssa
Nov 12, 2015
Very good, very attentive
Not only is Birchbox a great way to try out an array of fun beauty samples, their customer service is top notch. I have contacted them with a simple complaint before and they went out of their way to rectify the very small problem I had. If for any reason their customers are not completely satisfied, they will make sure they are in the end.
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Debbie O.
Nov 12, 2015
Fabulous !
I am really enjoying Birchbox'. Every month it's like getting a treat in the mailbox! I am learning a lot about what types of make up and perfumes are out there. 👍 Thanks.
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Angela R.
Nov 12, 2015
Fantastic products & service
Absolutely LOVE Birchbox. The products are fun, and the service is exceptional. They stand behind all their products. I recently recieved something I ordered and it wasn't up to standard so they sent me a new one, same experience with the new one. They refunded my money, no questions asked. Love being a customer!!
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