At BioTRUST, our goal is providing customers with the highest quality, most effective nutrition products, vitamins and supplements on the market.
BioTRUST Nutrition (biotrust.com) has 30 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Tim T.
Worst company to deal with when an order is wrong. They are either very stupid or very incompetent. You’re gambling on getting your item and if you don’t you won’t get it or your money back. Stay away. There’s a lot better companies to deal with and better products out there.
cosmic D.
I have been a loyal BioTrust customer for many years and have generally been satisfied with their product quality. However, my recent experience has been extremely disappointing. As a visually impaired customer, I found their website difficult to navigate, which led to me accidentally purchasing the wrong product. I wasn't overly concerned initially because BioTrust advertises a 60-day money-back guarantee, so I assumed this would be easily resolved. Unfortunately, when the incorrect product arrived, I contacted customer service three times via email but only received generic responses from what appeared to be an AI system. There was no human interaction or genuine attempt to help resolve my situation under their stated guarantee. Their customer service has clearly deteriorated, and their 60-day guarantee appears to be an empty promise when you actually need to use it. Due to their unresponsive customer service and failure to honor their advertised money-back guarantee, I was forced to contact my bank and initiate a chargeback to recover my money. While I've had positive experiences with BioTrust products in the past, I cannot recommend this company anymore and will be taking my business elsewhere. Beware - do not trust BioTrust to stand behind their guarantees.
Abby
Just on the reviews alone, I’ll pass! The positive reviews seem to come from company employees! No 3rd party reviews, no ingredients posted, nutritional values.…Peer reviews? I'll pass.
Merilyn L.
The products are usually good with the exception of the GLP-1 Elevate. It did absolutely NOTHING for me. Should’ve bought something that would work. So disappointed
Edward
After buying their products approximately 4 years ago, I sent an e mail asking that they stop sending marketing emails to me, They still keep sending, sometimes 3-6 in a 24 hour period, I delete and block but still they keep arriving to my junk mail box, Please stop sending
Oscar R.
I agreed to a free sample of Collagen. After about 6 days I find out it was sent to address other than mine. I reach out, I'm told someone would be in contact within 72 hours. Maybe they meant 72 days. Well this morning I noticed my account had deducted 29.99 for a product I know nothing about. Furthermore, they didn't wait for me tell then I want this product. They got my credit card information from the shipping info that I had to pay. This is as dishonest as it gets. They are closed on the weekend but you can chat with a bot. Don't use this company. They will take advantage.
Dan R.
I had ordered 6 packages ($127.) of Eternal REDS ... I am a long time customer of their many products .. this particular product caused hives and a bad reaction ... I requested and sent in the 5 unopened packages .. They refunded $26.00 .... SERIOUSLY ?? STAY AWAY ...
Barbara R.
Product sucks. Makes you ill. Company is a scam. They do not guarantee their product. They lie about it. Fraudsters
