Dennis E.
The worst shipping
The worst shipping! Canceled subscription due to Ontrac shipping. The worst company. Biotrust could care less!
At BioTRUST, our goal is providing customers with the highest quality, most effective nutrition products, vitamins and supplements on the market.
BioTRUST Nutrition (biotrust.com) has 30 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Dennis E.
The worst shipping! Canceled subscription due to Ontrac shipping. The worst company. Biotrust could care less!
christina C.
lI chose Biotrust because of their name! When it comes to my health I’m looking for a company that has the best product to offer me and I want to be able to trust them and I can honestly say that BioTRUST has earned mine, (my trust )and they do live up to their name! I bought many different types of products from them and each, and every one of them does what they say it will do! right now I’m using the multi collagen protein powder and also the ageless muscle because when you get older, you usually don’t exercise as much as you used to in this product helps you maintain your muscles without all the exercise and I love that! There are a few other products I’ve been looking at. I just want to talk to somebody from the company to make sure that it’ll go hand-in-hand with the collagen I am presently taking and I know I will get some expert advice from them. Customer. Customer service is very helpful very knowledgeable. if you want a company, you can trust shop here at BioTRUST.com they’ve got good pricing too!
Monique S.
True to its name bioTRUST, really a company you can trust. Provide wide variety of products. I can say that their multi collagen is the best. It helped me in gaining back my confidence.
Tim T.
Worst company to deal with when an order is wrong. They are either very stupid or very incompetent. You’re gambling on getting your item and if you don’t you won’t get it or your money back. Stay away. There’s a lot better companies to deal with and better products out there.
cosmic D.
I have been a loyal BioTrust customer for many years and have generally been satisfied with their product quality. However, my recent experience has been extremely disappointing. As a visually impaired customer, I found their website difficult to navigate, which led to me accidentally purchasing the wrong product. I wasn't overly concerned initially because BioTrust advertises a 60-day money-back guarantee, so I assumed this would be easily resolved. Unfortunately, when the incorrect product arrived, I contacted customer service three times via email but only received generic responses from what appeared to be an AI system. There was no human interaction or genuine attempt to help resolve my situation under their stated guarantee. Their customer service has clearly deteriorated, and their 60-day guarantee appears to be an empty promise when you actually need to use it. Due to their unresponsive customer service and failure to honor their advertised money-back guarantee, I was forced to contact my bank and initiate a chargeback to recover my money. While I've had positive experiences with BioTrust products in the past, I cannot recommend this company anymore and will be taking my business elsewhere. Beware - do not trust BioTrust to stand behind their guarantees.
Deborah
I've been using Biotrust products for the last 10 years! and have never had a serious problem. I stand by their Probiotics, collagen powder (chocolate that I put in my coffee), and their protein shake. Customer Service has never disappointed me either. I will continue my three subscriptions regardless of the few negative comments here.
Abby
Just on the reviews alone, I’ll pass! The positive reviews seem to come from company employees! No 3rd party reviews, no ingredients posted, nutritional values.…Peer reviews? I'll pass.
Merilyn L.
The products are usually good with the exception of the GLP-1 Elevate. It did absolutely NOTHING for me. Should’ve bought something that would work. So disappointed