BiOptimizersReviews of bioptimizers.com

Response from BiOptimizersJun 8, 2020

Hi Susan, Thank you for taking out the time to share your feedback with us. My name is NJ, and I am a Happy Health Concierge here at BiOptimizers. We apologize for the delay with receiving your products. At that time, USPS was experiencing a high volume of shipments and as a result shipping times were longer than usual. Your subscription was set up to renew monthly which is why it renewed today exactly a month after the first order was placed. This is an automatic process and except a customer reaches out to suspend or cancel their subscription, it automatically renews. As discussed over the phone, we have gone ahead to cancel your subscription as well as issues you a full refund for your most recent renewal. If you have any further concerns or questions please email us at [email protected] or give us a call on 1-800-719-2467 and one of our health concierges will be happy to assist you.

Response from BiOptimizersJun 4, 2020

Hi Cara, We appreciate you taking out the time to leave us your review of your experience with our company. We are sorry that you feel unhappy about your experience with us today. I looked up your most recent order with us for 3 bottles of Magnesium, and I am seeing on our ending that your order is going to OR, 97068 and not Georgia. If that is not the correct destination, could you please let us know by emailing us at [email protected] or calling us on 1-800-719-2467 before end of day, and one of our happy health concierges will get that fixed for you immediately. Take care and enjoy the rest of your day!

Response from BiOptimizersMay 29, 2020

Hi KC, My name is NJ, and I am a Happy Health Concierge here at BiOptimizers. We appreciate you taking out the time to share your feedback with us. We apologize for the poor experience you had with the process of placing orders on our website, and apologize for any inconvenience caused. I understand how you feel, it was definitely not our intention to make the ordering process strenuous for you any way. I have escalated your complaint to our web team, and they are currently looking into it. Once again, we greatly appreciate your feedback, and look forward to providing you with better service in the future. If you have any more questions or concerns, please feel free to contact us at [email protected] or call us on 1-800-719-2467 and one of our happy health concierges will be happy to assist you. Take care and have a great day!

Response from BiOptimizersMay 29, 2020

Hi Meredith, We appreciate you taking out the time to leave us your feedback. We are sorry to learn about the poor experience you had while placing your orders our website, I completely understand your frustration with the process, and we sincerely apologize for any inconvenience caused. I have escalated your complaint to our web team, and they are currently looking into it. Our primary aim to make sure our customers are satisfied and healthy. Thanks again for taking the time to let us know! We always appreciate feedback and suggestions, and we look forward to providing you with better service in the future. If you have any further questions or concerns, please feel free to contact us at [email protected] or call us on 1-800-719-2467 and one of our happy health concierges will be more than happy to assist you. Take care and enjoy the rest of your day!