Paul
Don’t like the fact that while ordering…
Don’t like the fact that while ordering you always try to promote something else. Also the confirmation is not clear. It says subscription but never subscribed to anything
Response from BiOptimizersJun 16, 2020
Hi Paul, We appreciate you taking out the time to leave us your feedback. We are sorry to learn that you were dissatisfied with your ordering experience on our website and sincerely apologize for any inconvenience caused. We offer our upsell discounts as a means to encourage and assist people who have already made a purchase and would like to get more products that they may need at a cheaper cost. Nonetheless, our web team is working on ways to improve our website and overall ordering. We currently have a 'Take me to my invoice' button on our check out page that takes you straight to your invoice and bypasses all upsells. Your order was a one-time purchase but it got configured on our backend as a subscription for one month which was scheduled to end a day before the recurring date. We are sorry for any confusion that might have caused, and we look forward to doing business with you in the future. If you have any further questions or concerns, please feel free to contact us at [email protected] or call us on 1-800-719-2467 and one of our happy health concierges will be more than happy to assist you. Take care and enjoy the rest of your day!