Rachel C.
First time trying Bioptimizers
First time trying Bioptimizers, am ordering my husband and I a Magnesium Breakthrough each. I've got an extra hold on my card after being told by the website that the subscription part of my order didn't go through. After resolving the address issue I couldn't get the same price for that subscription order again because it was 'pending' despite not going through. So I ended up paying more just purchasing a couple bottles individually. Also it would be nice if like almost every other website I check out on, it would release a dropdown of my cards that I have saved in my keychain. That would eliminate having to go physically get my card. The site just needs some updating. It's hard to recommend supplements to other people anyway when the websites aren't as streamline. You've been out for awhile now, would suggest your website reflect that (said in the nicest way possible, promise).
Response from BiOptimizersAug 25, 2020
Dear Rachel, We greatly appreciate you taking out the time to leave us your detailed feedback. We are so sorry to learn that you were dissatisfied with your ordering experience on our website, and we apologize for any inconvenience caused. One of our health concierges will be following up with you right away regarding this issue, we want to make sure we provide a much better resolution with regard to your subscription. We will be in touch. Take care and enjoy the rest of your day.