Lindsey D.
Love the product - hate the checkout process + emails
Love the product, but checkout was super annoying with all the confusing ad ons and I couldn’t tell at least 2 times whether i had actually checked out or not. Too much going on. I really wish it was a more straight forward process especially when you already know what you want and have to navigate all the crap being thrown at you. I also received 6 emails afterwards! This is excessive. 2 invoices from different platforms, a confirmation on my subscription a rating and I can’t even remember what else. This irks me because nobody needs that many emails. Please figure out how to streamline this operation and make it more user friendly. When I can buy on amazon it’s WAY easier, but then I didn’t get the deals. Half of which I don’t even completely understand. Shipping is extremely expensive too. $7.50 to ship one bottle to the US?! Are you kidding me? It’s not even heavy.
Response from BiOptimizersSep 17, 2020
Dear Lindsey, Thank you for taking the time to share your feedback with us. We are sorry to hear that you were dissatisfied with your ordering experience and I have escalated your complaints with our web team and rest assured that we are currently working on ways to make our website easier to manage for our awesome customers. Regarding shipping, our shipping is actually already subsidized and that price is for up to six bottles. Please note that shipping is free for orders over $90. If you have any further concerns, please contact us at [email protected] or call us on 1-800-719-2467 and one of our health concierges will be very happy to assist you. Take care and enjoy the rest of your day. My very best regards, Njideka Happy Health Concierge BiOptimizers