BiOptimizersReviews of bioptimizers.com

When am I getting my nootropics???

I have ordered several products from this company and have had delays in shipping and delivering. Customer service is not very helpful. The same product can be ordered from Amazon and received in the next day or two. BiOptimizer takes up to 6 or more days and sometime longer. Be aware of this before you order.

Sorry I love product but I purchased on their website which cost me $15 dollars more. Buy on magnesium breakthrough website, which cost 15 less. Big difference. Called their website, but couldn’t help. Very disappointed.

I an trying to return my products and no one is helping me.

I have never received answers to my emails about nooptropics.

I ordered on 3/23/21 and it’s 4/16 and I still haven’t received my magnesium!

I thought this product was severely overpriced for what it is. I didn't notice any significant difference taking this compared to other quality magnesium supplements I've tried, other than this costing 2-4x other brands. Not to mention their website with all the "exclusive offers" that pop up before you're allowed to purchase it and the pamphlet recommending you take an entire bottle a week for 6 weeks to reset your body and cure all that ails you for the low low price of a few hundred dollars... Absurd marketing gimmick and sounds potentially dangerous as that's wayyy over the RDA.

I ordered the Magnesium supplement and took advantage of the upsell discount for additional bottles which makes the product almost affordable. I was charged sales tax in error as my state (Texas) does not charge tax for supplements. I tried the chat to get the tax refunded. I waited over 15 minutes for an agent to come online. When they did, they asked several questions which I answered only to be told that this could not be resolved over chat so I should email the correct department. I called to try to speak to a human being in customer service. I was on hold over 15 minutes again and was told I had to send an email because this was the ONLY way to get my issue resolved. I asked the rep how long I should expect to wait for a response. She said if not today (Monday) then tomorrow. I did not get a response. I have sent the email 3 times. It is Thursday now and still nothing. They also consider printing a shipping label as an order being “shipped”. My order was “shipped” Wednesday morning at 5:30am but 30 hours later, FedEx still doesn’t have the package. This seems disingenuous at best. Like many other reviewers have stated, the customer service is terrible. They refuse to speak with customers or answer customer emails but I am receiving DAILY emails about their program to encourage sales of additional products. Even if I wanted to order again, I refuse to overpay when it is next to impossible to get the tax refunded! This is a simple programming issue that could be easily resolved but then they couldn’t pocket the extra money. They seem to prefer taking what doesn’t belong to them and forcing customers to jump through hoops while they ignore them until they give up and decide it’s not worth the trouble. Too bad...because I believe they have good products. They just have bad customer service and a shady company running their payment process. Update 4/16: After several emails and phone calls, I finally managed to get someone to refund the tax to my card. I had to reach out again about the fact that my order never left the dock on Wednesday when they said that it had shipped. I finally got a notification that FedEx had picked up my order Friday evening at 5:30. A full 60 hours after it had “shipped” and 5 days after I placed my order! Regardless of the company’s response, the facts speak for themselves.