BiOptimizersReviews of bioptimizers.com

Response from BiOptimizersApr 23, 2021

Hello Joyce, Thank you for taking the time out to leave us a review of your experience. We are sorry to learn that you are dissatisfied with the delivery speed and that it was difficult to track your package. We apologize for any inconvenience caused. Please know that we value and appreciate your business with us and if you have any further questions or concerns, please feel free to contact us at [email protected] or call us on 1-800-719-2467 and one of our happy health concierges will be more than happy to assist you. Take care and enjoy the rest of your day! My very best regards, Ann-Marie Happy Health Concierge BiOptimizers

Response from BiOptimizersMay 3, 2021

Dear Customer, We appreciate you taking the time to leave us a review of your experience. We are sorry to learn that it was not a pleasant one for you. We sincerely apologize for any delays you encountered with getting your question answered as well as any difficulties you had working out how to take the products. We truly appreciate your business and will be happy to assist if you have further concerns. You can reach us via email at [email protected] or call us on 1-800-719-2467. Take care and have an awesome day. My very best regards, Ann-Marie Happy Health Concierge BiOptimizers

Response from BiOptimizersMay 7, 2021

Dear Gh, Thank you so much for taking the time to leave us your feedback. Our record shows, that you did indeed start a monthly subscription for our Magnesium Breakthrough when you ordered back in March, maybe this was not intentional? I can see you have already canceld the subscription before you were charged and shipped the product. Please know that we value and appreciate your business with us and if you have any further questions or concerns, please feel free to contact us at [email protected] or call us on 1-800-719-2467 and one of our happy health concierges will be more than happy to assist you. Take care and have an awesome day. My very best regards, Ann-Marie Happy Health Concierge BiOptimizers

Response from BiOptimizersMay 3, 2021

Hello George, We appreciate your feedback. We are sorry to learn that you were dissatisfied with your ordering experience on our website, and we apologize for any inconvenience caused. We offer our upsell discounts as a means to encourage and assist people who have already made a purchase and would like to get more products that they may need at a cheaper cost. We understand that it can be overwhelming, but our web team is working on ways to improve the overall ordering experience on our website and help us serve our amazing customers better. Please feel free to contact us at [email protected] or call us on 1-800-719-2467 and one of our happy health concierges will be very happy to assist you. Take care and have a great day. My very best regards, Ann-Marie Happy Health Concierge BiOptimizers

Response from BiOptimizersMay 6, 2021

Dear Mo, We appreciate you taking the time to leave us a review of your experience with our Customer Service. We are sorry to learn that it was not a pleasant one for you. We are working on ways to improve the overall service we provide to our valid customers. We truly appreciate your business and will be happy to assist if you have further concerns. You can reach us via email at [email protected] or call us on 1-800-719-2467. Take care and have an awesome day. My very best regards, Ann-Marie Happy Health Concierge BiOptimizers

Response from BiOptimizersMay 6, 2021

Dear Luiz, We appreciate you taking the time to leave us a review of your experience with our Customer Service. We are sorry to learn that it was not a pleasant one for you. We sincerely apologize for the delays you encountered with getting your issue resloved as well as any difficulties you had with contacting us. Please know, that we recently migrated over to a new system and we are playing catch up. We truly appreciate your business and will be happy to assist if you have further concerns. You can reach us via email at [email protected] or call us on 1-800-719-2467. Take care and have an awesome day. My very best regards, Ann-Marie Happy Health Concierge BiOptimizers

Response from BiOptimizersApr 23, 2021

Hello Amy, Thank you for taking the time out to leave us a review of your experience with the delivery of your order. We are sorry to learn that you weren't able to get updates from the Post Office. Please know that we value and appreciate your business with us and if you have any further questions or concerns, please feel free to contact us at [email protected] or call us on 1-800-719-2467 and one of our happy health concierges will be more than happy to assist you. Take care and enjoy the rest of your day! My very best regards, Ann-Marie Happy Health Concierge BiOptimizers

Response from BiOptimizersMay 6, 2021

Dear Sandy, We appreciate you taking the time to leave us a review of your experience with the delivery of your order. I'm sorry you are being asked to pay an additional fee to receive your order. Please know that you are not being asked to pay additional shipping costs. Since you are importing your order and International orders are usually subject to Value Added Tax or Custom/Duties Fees by that country's customs department you may be asked to pay these fees depending on the size of your order as per that country's duty fee threshold. Value Added Tax is not charged to any International orders therefore not covered as part of your shipping and handling charges. When a carrier or freight forwarder clears a package for you, whatever taxes/fees they incur is passed on to you. Since you do not pay Valued Added Tax on orders placed with BiOptimizers that is not a charge we will cover for you. You may contact the carrier or your country's customs department for more information. Also, please visit the BiOptimizers Shipping & Delivery Policy located here for details. We sincerely apologize for any inconvenience caused. We truly appreciate your business and will be happy to assist if you have further concerns. You can reach us via email at [email protected] or call us on 1-800-719-2467. Take care and have an awesome day. My very best regards, Ann-Marie Happy Health Concierge BiOptimizers