Sheila G.
The 365-Guarantee isn't for "all produts" - it excludes Stacks! Beware!
I ordered the Digestive Health Stack in October 2024. I reached out today to use the 365-Day Guarantee on "all Bioptimizer products". The guarantee is included on the bottom of the Stack product page for digestive-health-stack. However, I was told that the guarantee doesn't apply to stacks or multipole bottles of the same thing. When I responded with the page information above, they sent me to a line in the terms and conditions that qualifies the 365-day guarantee. This significant and very expensive caveat isn't referenced even with an * on the guarantee on the Stack product page, so this is definitely underhanded and intentionally misleading. I'll never order from a company that uses such deceptive practices again.
Response from BiOptimizersAug 7, 2025
Hello Sheila, Thank you for contacting BiOptimizers! My name is Kerry-Ann, and I am your Happy Health Concierge assigned to assist you today. We are so sorry to learn that you did not enjoy our product. Please respond to our private request for more information, and we will be happy to look into what may have gone wrong. You can also call us at 1-800-719-2467 or email [email protected], and we will be happy to provide a resolution. We look forward to hearing from you soon and getting this resolved



