biopreventativeReviews of biopreventative.com

Response from biopreventativeJul 10, 2025

Hello Ben! We sincerely apologize for the inconvenience you've experienced. We’ve attempted to locate your account but haven’t been able to find a match in our system. It’s possible the order may have been placed under a different name or email, or there may be some confusion with another company. To help us look into this further, please contact us at [email protected] or call (248) 654-8263. Our team is available Monday to Friday from 8:00 AM to 6:30 PM EST, and Saturday from 9:00 AM to 2:00 PM EST. One of our Patient Care Coordinators will be happy to assist and help clarify this as quickly as possible. Thank you for reaching out.

Response from biopreventativeMar 31, 2025

UPDATED : 04/10/2025 Hello Jenny! We previously responded but haven’t heard back from you, and we’d really like the chance to resolve any concerns you may have. Unfortunately, we haven’t been able to locate your account based on the name used in the review. If you could please email us at [email protected] with the phone number associated with your account or the name it was under, we’d be happy to look into this further and give you a call. We truly value your feedback and hope to connect with you soon. Best regards, ------ 03/31/2025 Hello Jenny! We sincerely apologize for any inconvenience this has caused you. Your experience is important to us, and we’d love to gather more details to help resolve this. Would you mind sharing your contact information with us via email at [email protected]? Our patient care coordinator will reach out to you directly to assist you further. Thank you for your patience, and we look forward to connecting with you soon.

Response from biopreventativeOct 8, 2024

Hello Kathleen! We sincerely apologize for any inconvenience this has caused you. We are hoping that this has been resolved. For further assistance, please let us know. Thank you so much!

Response from biopreventativeAug 15, 2024

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced. Our goal is to ensure all our customers have a positive experience with us, and we’re sorry to hear we didn’t meet your expectations. We would like to clarify that our refund policy, including the requirement for cancellations to be made at least 48 hours before the charge date, is outlined on our website. Additionally, Our company operates on a subscription based model where patients are billed every 30 days to ensure you'll receive the medication in a timely manner before your next injection day. Please feel free to reach out to us directly if you have any further concerns or if there is anything we can do to assist you. We value your business and hope to have the opportunity to serve you better in the future.

Response from biopreventativeJun 12, 2024

Hello Sue! We're sorry to hear that you did not have the experience you would have liked with us. Patients generally have great success with our medications, but in rare cases patients can see elongated or delayed results when trying to achieve their weight loss goals. Our physicians practice best practices when prescribing GLP-1 medications for patients who have been on them in the past, ensuring that the patients are safe, and experience the least amount of side effects possible

Response from biopreventativeMar 26, 2024

Hi Justin, i want to personally reach out to say we are sorry for the experience you had with us. We pride ourselves in providing quick service for our patients and your situation was something that was truly uncalled for. Your assigned physician was not feeling well and your encounter was assigned to her and it should not have. If you were informed it was shipped, that is our apology as our representative that informed you of that, must have not been aware of your particular situation. We have tried to call you to reach out and maybe come to a resolution, please reach back out to us if you can and we are sure we have a solution that can make you more comfortable