Galen M.
I've called 3 times to discuss my…
I've called 3 times to discuss my cancellation. I was told it would happen immediately. It's been over 8 hours and I have not yet received a refund to my card on file. You were quick to take my money!
Response from biopreventativeMar 1, 2024
Hey Galen. Sorry we were not able to refund your card on file as prompt as you would have liked it. Refunds after cancellation are usually within a few hours, but in some cases can take up to 24 hours to process. I am glad to note, we were able to process your refund within our allocated 24 hours after a cancellation.