Cindy M.
Get an email our payment has been…
Get an email our payment has been processed. Then get another email about an issue with your card verification company and to provide my checking info. NO. I have a monthly subscription and expect you to solve your problems without asking for personal information above what you already have. Use my card provided and answer your phone. Unprofessional and highly suspect when you already said my monthly payment was processed on the 11th! People rely on your product. It’s great but customer support is not.
Response from biocbd+Dec 19, 2023
Hi Cindy, As of November 17, 2023, we have temporarily suspended the acceptance of credit card payments. This decision is part of our ongoing effort to undergo a verification process with our merchant processor regarding hemp policy compliance. During this period, we are exclusively accepting E-check payments. If you've made a payment on December 11, kindly forward the confirmation email so we can check our records. We understand the sensitivity around providing payment information, and we want to assure you that we are actively working to reinstate credit card payments at the earliest convenience. Should you have any concerns or wish to discuss further, please feel free to reach out.