Bindertek Reviews | Read Customer Reviews of bindertek.com

Bindertek Reviews | Read Customer Reviews of bindertek.com

Bindertek reviews

377 approved reviews, newest moderated first

Catherine
Oct 23, 2017
Bindertek products are clearly superior …
Bindertek products are clearly superior - attractive, easy to use, and durable. Customer service is also excellent - orders are processed and delivered quickly. As an estate planning attorney, I use Bindertek notebooks for all my clients.
Response from BindertekOct 23, 2017
Good morning Catherine, Thank you for your purchase with Bindertek. We are happy to hear that you are pleased with our service and product. We strive to provide both the best quality product and customer service. Please feel free to reach out to our customer service for any of your other organizational needs Thank you Bindertek Customer Service
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Holly
Oct 19, 2017
I received my order and two of the …
I received my order and two of the products were damaged/did not work properly. I emailed customer service with a request to hear back and have a question answered before I returned the products. I NEVER received a reply back. I ended up returning the products (well within their return parameters) with a copy of my email to their customer service rep. I'm asking for a refund for both the products and my shipping due to the fact I paid for return shipping. I'm waiting to hear back however I am not overly confident considering the customer service (lack of) I have received thus far. Inadequate experience due to lack of communication on their end!
Response from BindertekOct 23, 2017
Good morning Holly, Thank you for your order with Bindertek. We extremely apologize that your product arrived damaged as we strive to provide quality products for our customers. We will make sure to process your refund including shipping charges. Please in the future don't hesitate to call us at 800-456-3453 if you don't receive a response back in a timely manner. We strive to provide quality customer service and answers emails within the shortest possible time. Once again, we apologize for the inconvenience. Thank you Bindertek Customer Service
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Don
Oct 18, 2017
The books took a long time to get here
The books took a long time to get here. It would also be nice if the construction on the hinges were tougher. We were looking for a binder that has the ring connector you have but the rest of the notebook doesn't match the toughness of the rings.
Response from BindertekOct 18, 2017
Good afternoon Don, Thank you for your order with Bindertek. We apologize that the product took longer than expected in the shipping process it does typically take 5-7 business days from our facility in Massachusetts to get to you in Oregon. Our binders are constructed of hardbound linen texture and designed to withstand years and years of use. If you are looking for a binder that is a little more durable for your application we do offer our metal binders which include our tough 3 ring mechanisms. We certainly want to make sure that our customers are satisfied with the product that they received and do offer a 30 day money back guarantee. If you would like to return them and/or exchange for our metal binders we would be happy to assist you with that. Please feel free to reach out to us at 800-456-3453 or [email protected] Once again, thank you for your order. Bindertek Customer Service.
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Tim
Oct 16, 2017
Pricey but durable
It is a bit difficult to find a solid, durable hinged binder now. Most of even the large binders (3"+) have the nylon flap which tears easily rather than the metal hinges. Bindertek had them and shipped promptly.
Response from BindertekOct 17, 2017
Good afternoon Tim, Thank you for your purchase with Bindertek. We are happy to hear that you are pleased with our service and product. We strive to provide both the best quality product and customer service. Please feel free to reach out to our customer service for any of your other organizational needs Thank you Bindertek Customer Service
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Max
Oct 9, 2017
A few issues...
My last order was fine, but the order before this was problematic. Of the 4 binders ordered, 3 were damaged and because of the small number ordered, it was cost-prohibitive to return them. I ended up giving them away. Also, the pocket folders were just loose in the box but fortunately were undamaged; when I order them from other outlets, they are in their own packaging so as not to be damaged. Finally, twice I've had to wipe the sheet protectors because they are dirty with dust, which defeats the purpose of the order.
Response from BindertekOct 17, 2017
Good afternoon Max, Thank you for your order with Bindertek.com We apologize that your last order arrived damaged/dirty as we strive to provide the best quality product. We would be happy to send you out (3) new binders to replace the damaged ones that you original received as well as providing you with new sheet protectors to replace the ones that your received dirty. In the future don't hesitate to contact us when something like that happens as we will always work with you to get you replacements. Once again, we apologize for the inconvenience. Thank you, Bindertek Customer Service
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Gerry
Oct 7, 2017
Great looking binders
Great looking binders. But one of the three binders was damaged a bit during shipping. I was able to bend it back into shape.
Response from BindertekOct 17, 2017
Good afternoon Gerry, Thank you for your order with Bindertek. We apologize that your latest order arrived damage as we strive to provide the best quality product. We would be happy to replace the binder for you with a new one. In the future don't hesitate to contact us when something like that happens as we will always be willing to work with you to resolve the issue. Once again, we apologize for the inconvenience. Thank you, Bindertek Customer Service
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Aldo
Oct 5, 2017
Quality product
Quality product. Carousel, mobile shelving was the perfect solution to our storage challenge -- a rather unique storage solution. They called to double-checked our receiving capabilities to ensure best shipping method. Product arrived in good order.
Response from BindertekOct 17, 2017
Good afternoon Aldo, Thank you for your purchase with Bindertek. We are happy to hear that you are pleased with our service and product. We strive to provide both the best quality product and customer service. Please feel free to reach out to our customer service for any of your other organizational needs Thank you Bindertek Customer Service
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Tricia
Oct 5, 2017
I ordered an LLC binder kit
I ordered an LLC binder kit. They were great quality and timely delivery. Also great price!
Response from BindertekOct 17, 2017
Good afternoon Tricia Thank you for your purchase with Bindertek. We are happy to hear that you are pleased with our service and product. We strive to provide both the best quality product and customer service. Please feel free to reach out to our customer service for any of your other organizational needs Thank you Bindertek Customer Service
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