MSR
No Refund On A Defective Part From Bimmers.com
I had purchased and received a defective wheel speed sensor (one out of four purchased) from bimmers.com for my BMW. I had my mechanic run any error codes after installing and I had a print out clearly showing the cable being defective. A mechanic with over forty years experience. I was asked to send it back for a refund by customer service at bimmers.com. I sent the sensor back in its original box that was briefly installed once to test, along with a printout clearly showing the code and a description from the code reader this wheel speed sensor is defective. After they received by bimmers.com, they said, "Unfortunately, the product you returned appears to have been damaged beyond the scope of our refund policy". I lost forty dollars and they even kept the cable I sent them back at their request for a refund. I will let you make your own conclusion on buying from bimmers.com and the risk involved buying from biimmers.com, however, I will NEVER buy from bimmers.com again.
Response from Bimmers.comSep 23, 2024
The sensor you returned was incorrectly installed and was damaged. We are not able to cover that type of return.

