BilthardReviews of bilthardusa.com

I bought the 22 ton log splitter online. It arrived really fast. The log splitter arrived in three packages. I opened the boxes the next day to start putting the log splitter together. First thing I noticed was how well the product was packed using wood to reinforce the boxes and and plenty of card board to protect the machine parts. Very encouraging at this point. I watched videos and read the instructions prior to putting the product together. I laid everything out and made sure all pieces were present and accounted for. It went together fairly easy just as the video showed. I put all the fluid in the motor and the hydraulic chamber that was supplied in the package. Added gasoline and started up the engine. Watched the hydraulic fluid pump through the clear hydraulic tube. I then pushed the handle forward, as suggested in the manual, to prime the hydraulic pump prior to putting it under load. Nothing happened! I went back through the steps, checking to make sure the hydraulic fluid was at the correct level, then bled the lines. Pulled the lever AND, nothing. I have my house and two short term rental properties that I need to split wood for the kiva and Swiss fireplaces. I now have to hand chop wood with a bad back until I get this figured out. I was hopeful based of reviews I had seen(which was their website). I went on Google to look at reviews and my heart sank. POOR CUSTOMER SERVICE is the theme. Due to it being defective, the reviews state you have to do videos, pictures, and a doctoral thesis. Then the website states you have to return it in it original packaging. So I have to take it apart and put it back in the three boxes if I have to return it. Come on customer service, prove them wrong and get it working! 🙏 I will ammend or write a new review based on how Bilt Hard handles my situation.

Horrible company and even worse customer service. Buyer Beware, if your product breaks don't expect to be able to order parts. I've gotten the run around for weeks. On my grass bag for the 170cc lawn mower, if it wasn't under their 3 month warranty, they will not sell you a part. How screwed up is that? Now they are asking for an order number, I can't find one that far back in my emails. If you think they would go the extra mile and search their records after I gave them pictures of the name, address, model, serial numbers, you'd be wrong. Just an extremely frustrating and disgusting experience. Don't take the chance thinking what a good price point they have, there are a reasons as I have mentioned. If it looks too good to be true, it is!! Bilt Hard shipped a fabric bag without the frame that did not meet my request. They have told me that they can no longer provide the frame (only a fabric bag), so no, Bilt Hard does not supply parts that fix their customer's problems. FYI, the new 21" lawnmower's frame and bag appear to fit my older lawnmower but they have not attempted a replacement. Beware of these SCAMS.

Purchased the 16” portable misting fan and need a replacement battery, reached out to them and they told me they don’t sell replacement parts and I would need to shop locally for a compatible one. I have searched and this particular battery seems to only be sold internationally and I have yet to find a seller of said battery who ships to the US!! Baffled that a company can sell products and don’t offer a solution to customers that need replacement, at least direct me to a merchant who will have the replacement!

Purchased the 8” wood chipper from Built hard .. first glance - impressive. But then you realize the design flaw. To acces the the oil stick / dip stick you need to physically remove the gas tank (every time) it is not reachable in the design. The company is UN-REACHABLE.. oh you can reach them but it nothing but AI.. no matter what you try to do to get help. Be VERY cautious before buying this product

Do not buy. $1800 for a 3 point flail mower. Bolts came loose and lost 3 blades first time I used it. Emailed company, no replacement parts available. They are a odd size. All over ebay and Amazon, nothing even close. Now I have an $1800 yard ornament

i purchased the track dumper for $3000.00 this past august. when i unpacked the machine and went to use it for the first time a hydraulic piston was not connected to the dumper and hit the engine assy, popped a hole in the engine cylinder and broke the clutch cable adjustment assy. when i contacted bilthard they out right refused to hear me out and declined to back the warrantee. if that is not bad enough i have been searching for the parts to fix it myself and none are available. i am filing in small claims court next week.

I have two lawnmowers one I bought five years ago still running good then I bought bilthard last year because I wanted two battery operated lawnmowers and the one I had for five years they were sold out so I started the bilt hard up this weekend it started to smoke never seen anything like it just a waste of money please save your money and buy elsewhere

I bought a bilt hard mower from last year and used it only 2 times. Yesterday I tried to mow my yard but it didn’t work, it didn’t start doesn’t matter how many strokes I pull. Called bilt hard and they said it’s 1 month out of guarantee we can’t do nothing about it. I should read their reviews before I buy it, watch their products on YouTube you’ll find out what people saying