Bob F.
Quality Control is lacking
Okay, this is a minor complaint, I'll admit, but on a bag as expensive as a billykirk, I'd expect the leather handles to NOT have a twist in them. This is minor, but MADDENING.
Response from BillykirkJul 15, 2021
Hi Bob, I can't believe this tote left our shipping department with a twisted handle. Our sincere apologies! I will be speaking with our shipping staff about this error. Please, send it back and we will take care of it right away. Here's the link to start that process. https://www.billykirk.com/pages/returns If you have further questions please reach out to us at [email protected]


