BillykirkReviews of billykirk.com

I received and was charged for an order I did not make. Asking about return and refund, but all I have is silence.

I had a wallet of theirs for 10 years. I went to purchase another one as a gift and I didn’t like it at all (leather was thin/hard/and much poorer quality than before!) I started a return through the website and sent the wallet back. I haven’t received a refund and all of my emails to customer service have gone unanswered. There is no working phone number to contact the company. Do not recommend this company at all.

Love your products….but terrible communication. I’ve sent multiple emails to the customer service address and completely non responsive. Also sent an (authorized) return back and yet to receive credit or acknowledgement.

Unfortunately, the belt sizing seems to be different which may be an error on my part. But the exchange process needs to be improved. I had to follow up twice on my return/exchange and I’m still awaiting a confirmation for correct shipment. Great product but something is missing from a service standpoint.

The product does not meet my expectation. Although these is a disclaimer “Please note, Camo color may vary between fabric lots”, but the actual color is way different from the product photons shown in the website.

The Toolbag521 was $145.00 in 2019. I wonder what justifies close to 100% price increase.

Communication!

Total got my size wrong. Ended up sending me wrong size and no one calls back to fix problem. Zero stars