Richard W.
Do not use
Do not use. They'll sit and sit on your claim until you forget about it and then completely ignore what was asked and Make-up absurd savings so they can charge you whatever they want. Update to their response: In regard to their response below, they didn't respond... it's been a while now, but I believe well over a month or even several months before they took any action. I figured nothing was happening with their service and then they proceeded without consulting me further and did something I did not ask for at all. They basically did the opposite of what I wanted done and then tried to charge me nearly 500$ for it. I responded many, many times to them, called them on the phone a number of times, etc. as well as fought with my bank and neither would reverse the charges. Bank has some contract with them direct, so be careful.
Response from BillsharkSep 24, 2024
Thank you for sharing your concerns. We apologize for any frustration caused. We took proactive steps to address your issues after the conversation you had with the Shark that negotiated your bill and our Customer Success team reached out to resolve your concerns. Unfortunately, we didn't receive a response. At Billshark, our mission is to save our customers time and money, not increase costs or hassle. It appears that we were in direct contact with you during the negotiation and acheived what you had requested. We will try to contact you again to work together and make things right. Your satisfaction matters, and we value your business.