Justin
Their platform is trash
1. You can't communicate with creators that are working on your project. 2. There is no way to see the past projects a creator has worked on. 3. Billo does not enforce the content deadline for creators - we waiting more than three weeks after they submitted the content. 4. The Billo customer service team is terrible and will do things like removing a creator from your task without clearing it with you beforehand. 5. Even if a customer support rep shows as "online" you can expect to wait up to 48 hours before they message you back in the "live chat". 6. Most of the creators are completely un-vetted, there is no way to check reviews on them, and they normally provide significantly worse content than is shown in their "preview video". All around this startup had a great idea and then did a terrible job executing it. It's pathetic to see this since there are SO MANY platforms they could have modeled theirs off of and chose not to. Run the other direction - these people will ruin your project deadlines and do not care about your business at all.
Response from BilloSep 6, 2021
Hello Justin, We’re terribly sorry for your experience. Anyhow, thanks for expressing yourself to us, we really appreciate your feedback. We already working on making the processes smoother than it is now. Many changes in a growing company can not be done immediately, but our everyday goal is a constant improvement, so hopefully, in the future, our service can fulfill your expectations. For now, we’d like to ask for the opportunity to chat with you and see if there’s anything we can do to make your experience better - please reach out to us at [email protected]. In any case, we have a 30-day money-back guarantee and we'll be glad to reimburse you for your troubles. Thanks for giving us a chance and trusting us! All the best, Billo