BilloReviews of billo.app

Bad customer service and the content creators' quality are not the best.

Alyssa lopez has taken way to long to make and send me my video I gave her 1 1/2 weeks to say something or send me my video and nothing, theni have to message her 2 times asking whats going on and she replies 2 days later with she was on vacation it will be done tonight or tomorrow. Of course those says pass and still nothing no update at all absolutely ridiculous its been a month and ive yet to receive anything absolutely terrible alyssa lopez should not be allowed to be a creator.

From a Creators POV As a creator, I was really excited about using Billo. I had been on their platform for over a year, but finally opted to delete my account with them today. They had issues on and off since I 1st joined them, some were resolved while others, such as their customer service only got worse. So I guess I'll break it down: 1) LOW PAY While Billo starts at $59 for brands, creators only make $15-$30 per video. Considering the amount of work involved, the pay rates are pretty low. However, sometimes the item you get from the brands can help offset the cost, but in more cases than not, it does not. Additionally, a lot of brands have a lot of requirements for such a low payout. Now, from their end, they are paying a higher rate, so I could see why they would have a lot of requests, but from a creators stand-point, it's a lot more work than it is worth for many items. Personally, I would avoid such tasks. For the low payout, I would look for the simplist job. 2) NOT PAID FOR EDITS On top of a low pay, there is no additional payment for edit requests. I'm not talking about if the creator makes a mistake, but in the brand wants more voiceover, more scenes, etc. So basically, they want to force the creators to do extra work at 0 pay. Around when I first started, they would at least add on an additional $10, but as I recently found, they are no longer doing that. 3) NO WAY TO DIRECTLY COMMUNICATE WITH THE BRAND As a creator, I may have questions on how to pronounce something, how it is used, etc. I have NO way to contact the brand to discuss anything. I have to go through Billo. Which leads to my next issue. 4) TERRIBLE CUSTOMER SERVICE & RESPONSE As a creator, if I'm trying to complete my tasks, it is important to get information as quickly as possible. The response rate is poor. Sometimes you get a quick response, however, if something is an issue, it seems they can take days to respond or simply they ignore your message unless you basically end up harassing them. I've had quite a few times where I will see that my message was 'seen' however, not get a response for another day or longer. If you saw my message, why not respond? I hated the idea of deleting my account. I love trying new things and getting a few extra dollars, but the treatment by Billo makes this feel like slave work. They make creators look bad to the brands. I've seen so many brands complain about creators, and to be fair, some I am sure are justified. However, the length of time it takes to get their video, lack of quality, etc, I blame a lot on Billo because of their response rate. For example, I upload my video within 24 hours of receiving the item, I submit my video. It then has to sit and wait for Billo quality control check, then if THEY think it needs edits, then that's another wait for the edits to be done. It can take DAYS before their quality control check and more days if edits are needed, before the brand even gets to see the video. So it may look like the creator takes forever, when in fact, at least in my case, that is not so. Between what I'm seeing other creators say, I'm finding that it wasn't 'just me' - but how Billo treats creators as a whole. And quite honestly, the complains from Brands, I don't blame them either. Overall, Billo really isn't worth it for either side. Great idea, poorly executred. I am now offering my services outside of Billo so I can work directly with the brands rather than using a "middle man" who doesn't care about either party. UPDATE 10/19/2022 Just updating, I was willing to give Billo a 2nd chance since they claim to have improved. Apparently, it's the same terrible environment with terrible customer service. If you're a creator, go on another platform to avoid disappointment and stress.

I am writing from a creator standpoint. I worked for Billo as a creator for less than 3 months. In this short amount of time I was able to complete almost 300 videos and earn over $10,000. I enjoyed creating, and even received personal requests from brands to work with me specifically. I fell sick and was hospitalized after this time, and Billo suspended my account. I still worked from the hospital, but Billo never chose to unsuspend my account when I returned home, and informed them of my situation. They forced me to pay money for products that I never received, and never paid me for the videos and advertisements that I did complete. My problem with Billo is that the customer service team treated me horribly, and stole money from me. From day one, they constantly suspended my account for things that I did not do. One of the consultants told me that they specifically went and told other colleagues not to put me on tasks. As a black woman, it is already difficult to find work in the influencer/creator space, and Billo’s team constantly lied on me to brands in an attempt to hold me back. I sent a message in the app letting Billo know my problems, as well as leaving a comment on their Instagram page, and all they said was sorry. I have been trying to speak with a customer service representative for two weeks now. I am willing to give Billo another chance, because I am great at my job as a creator, and I put a lot of energy and work into my content, but I have not been able to speak with a customer service representative. Brands have reached out to me via my social media pages to complain about the negligence of Billo’s team, and I can only agree with the lack of integrity and customer service. It is unfortunate and despicable that Billo treats their creators (especially one that has brought them so much business in so little time) in such a poor manner. The creators are the backbone of the brand, and without good creators, companies would not ask for advertisements. I even referred friends to use this app to make extra income, and I am now regretting doing so. Billo always states that they are trying to improve, but when asked for those improvements, they do not help. As one of their top creators, it is very unfortunate that I have been treated like this, and after speaking with a few of their smaller creators, I can only imagine the stress they go through. My Instagram is @KimberlyIreneFowlkes, and I am still waiting to speak with someone about my account, and receive my compensation for the work I completed. I hate that I have to leave a negative review, but I am not satisfied with the services of this app.

bad experience. Received my video after 9 days, with very basic quality, the creator just didn't seem to engage. Also, the customer support was one of the worst ever received, took 5 days to reply to me, they apologized and then once again took 2-3 days to get back to me. You won't see my money again.

it was extremely slow, especially just to get the txt on there. Then it was finally handed over and some words were spelled wrong. Nearby had a space in it in big letters at Near by. I didn't even bother to wait for it because it was just atrociously slow and unclear when I would get this content

The concept is good, but their execution is bad. Very poor quality of service. The creator reels looked good and then the actual video they produced was so bad. Poor video and audio quality. No quality control.

It just takes too long. Alot of the influencer look unkept. I had one influencer keep me waiting for 2 weeks which was an edit request.