Billo is the first-of-its-kind creator marketing platform that turns brand-creator partnerships into a measurable growth channel. It brings creative collaboration, testing, and scale into one data-fed workflow, so teams go from idea to winning ad without the guesswork.
Billo (billo.app) has 501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
billo.app
Website
billo.app
Category
Video & Sound
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Abysmal service. Do NOT use!
After waiting over 2 weeks, they sent me a video...
It had the WRONG creator in the video.
When I pointed out it was the wrong creator, they just said the video had been made, so there was no refund.
Will never use again.
Response from BilloJul 27, 2023
We're truly sorry for the mix-up in the video delivery. After reviewing the situation, we see that you re-ordered a video from a creator you've worked with before. When this happens, our system automatically invites the creator to the task, and upon their acceptance, they're approved for the task.
We've already processed the refund for the extra video unit you ordered, as requested.
However, since the selected creator has already made the video, we are unable to provide an additional refund or ask another creator to do the video free of charge. We want to make sure our creators are fairly compensated for their work.
Once again, we apologize for any inconvenience this has caused. If you have any further questions or concerns, please feel free to reach out. We value your business and will do our best to ensure a smoother experience in the future.
Thank you for your understanding.
DF
Danny F.
It began great….
It began great, but after 2 weeks taking my money… still no video! Poor customer service, from Allysa - not sure why they even have her working there, she’s terrible at her job offering support- they 48 hours to respond to chat or email. Save your money, find another company to do business with!! 👎👎👎👎👎
Response from BilloJun 5, 2023
We’re terribly sorry for your experience. We're always looking to improve and provide the best customer experience and we are sorry we didn't deliver with your account.
In cases, where you are not able to find a suitable creator for your task we can: offer creators based on your preference, downgrade the task, or offer a full refund.
We wanted to inform you, that your refund is being processed.
Once more, our sincerest apologies for the additional stress and headache. We are taking the proper steps to ensure that these situations will not repeat.
Best wishes!
NA
NA
I paid for 3 videos and only received…
I paid for 3 videos and only received 2. The creator is MIA and nobody on this platform will respond to my message. I am not only owed a video or a refund, I will never recommend this app.
Response from BilloMay 4, 2023
We are terribly sorry to read your feedback. Anyhow, thank you for bringing this situation to our attention.
Our sincere apologies for any inconvenience you may have experienced due to video delivery time and delayed response. Our team has already reached out to you via email on how to resolve the content that was not delivered.
We appreciate your patience and we hope we get a chance to provide you with a much brighter experience in the future!
SJ
shonae J.
User experience
User experience, interface and customer
Service sucks! Process from choosing a creator and to getting the video done is unnecessarily confusing. Email updates are also slow and unhelpful.
Response from BilloApr 24, 2023
We are terribly sorry to read your feedback and we sincerely apologize for this inconvenience.
There is room for improvement and we are working on making everything 100% every day.
In any case, we have a dedicated customer support team here ready to help you in any way we can.
We believe that there's always a compromise that can be found in every situation and we really hope you give us a chance.💜
Thank you for sharing your experience with us!
CR
CRG
The creator didnt follow the brief and billo didnt help
The creator didnt follow the brief, the customer service team dont support the client, I asked very simple things, my product to be ironed to look good, and a wall as a background, I mean, is about the product, the creator was mad about the request, she kept filming on her dark bedroom or against a closet door, like a cheap review and the Billo app customer service did nothing to help, they offered half of the money back and I cant get my product back even that I offered a shipping slip, so I lost money and product in a terrible video, dont bother, hire a model is cheaper and easier to work with, influencers are not good and are soooo difficult to work with, and really, you dont need them.
Response from BilloMar 27, 2023
Thank you for sharing your experience.🙏
We acknowledge that video quality has been insufficient and we wanted you to know that our team works hard in order for these situations not to repeat in the future.
Also, we are constantly trying to improve video quality by organizing webinars and training programs for our creators. However, this feedback has brought to the attention things we still need to improve.
Our biggest goal is to provide you with high-quality videos and please know that we are working hard toward this goal.
We always encourage brands to provide a detailed task brief, indicating any specifics needed for their videos. This also helps creators plan out shooting the video and providing the best video with the info they are originally provided.
Our team has reached out to you and provided a code as credit when creating a new task.
We believe that there's always a compromise that can be found in every situation and we really hope you give us a chance. 💜
CC
Customer C.
A poor experience so far.
I can only thank myself for not going ahead with the $2500 package. I never bother to leave reviews but this experience just compelled me to. The intent behind this platform might be good, but the execution is poor and the customer service is poor with no communication on live chat and responses do not come until within the next 24 hours. This is a poor experience given how even smaller apps on Shopify provide instant communication.
Now about the experience with the creators. We got the 3+1 mashup bundle and identified 2 creators to start with for 2 different tasks. Firstly their pool of creators are either too small or only certain type apply for a certain type of products, so I had pretty much the same creators apply on all my tasks and not enough of them applied. And it is not that it is a cheap product or won't appeal. Most of the ones that applied were not worth it anyways. We chose to nevertheless work with 2 separate ones. One of them was just terrible with such poor audio and video quality, and this was despite it being passed through billo's audit before being presented to the client. Their standards must be so low that they even allowed it to be shown to me. The whole process is so slow, we sent the products in the first week of Feb, and now in early March we still do not have videos to speak of. Brands cannot work like this with this kind of ridiculous timeline.
When we raised the matter of the poor video and audio quality of the creator, the support agreed that it was not an acceptable quality and offered credits to place another video, but stated the product amount would not be refunded. So basically, a content creator fails to deliver as per the requirements, fails to follow the brief, provides poor content, and because they cannot do the job right, they get to keep the expensive product for free. We not only lose time, but we also lose the product amount behind a creator who cannot even offer what was agreed to.
In the second order, the creator gave us content with elements missing from the original brief, it has been 5 days, and still no update on the edits requested.
They might offer better value with creators applying for your tasks to make life simple, but the very intent is missing when they cannot deliver at every step. There are alternatives around or just work hard directly with creators, because the content here in our experience isn't exactly how it is promised.
Response from BilloMar 5, 2023
We’re terribly sorry for your experience. We're always looking to improve and provide the best customer experience and we are sorry we didn't deliver with your account.
Our sincere apologies for any inconvenience you may have experienced due to video delivery time. Our team is already investigating the issue and trying to speed up the process.
We've taken a closer look at this for you. We already emailed you in regards to your issue and waiting for more details from you to proceed.
We believe that there's always a compromise that can be found in every situation and we really hope you give us a chance.💜
Thank you for your patience!
AS
Athens Sciential ..
Stole $400 worth of my products
Stole $400 worth of my products! Never using again. Saturated same models only submit every time as well as everyone else
Response from BilloNov 9, 2022
We are terribly sorry to read your feedback and we sincerely apologize for this inconvenience.
Billo aims to deliver organic and natural video content for the brands. Therefore, our creators need to try out your product or service to give an honest opinion. We do ask brands to send their products to the creators for free, as it is part of their reward for making a video for your brand. ✈️
While creating a task you agreed to our Terms of Service, Privacy Policy, and Refund Policy. We do not have any hidden info in regards to products because when creating a task, you were asked to include the 'Product Giveaway'.
There is no problem to return your product as long as you inform us beforehand, inform the creator, and include it in your task brief that you specifically need the product back. In this case, Billo team is not responsible for the returns and logistics between the brand and creators.
TS
Tim S.
This company misrepresented themselves
This company misrepresented themselves, their process and level of service. I was told on the demo that they had dozens of creators. That they dedicated an assigned 'account manager' when we buy the $2,500 package. Guess what... we did buy it... and we did NOT get anyone. We purchased on Tuesday afternoon, and didn't hear back until 4pm on a Friday.
If you are a company that is trying to create a serious video ads/marketing plan... consider other options. The level of communication is unbelieveable. They said that one of their manager's called in sick. I guess that says a lot about their leadership structure. To be fair, I did get 1 video that is usable, but not at all like the 'samples' they showcase. Good luck!
Response from BilloNov 6, 2022
We’re terribly sorry for your experience. We're always looking to improve and provide the best customer experience and we are sorry we didn't deliver with your account.
We wanted to inform you, that all pending videos have been uploaded by your creators and they are just going through our Internal Quality Check.
Once more, our sincerest apologies for the additional stress and headache. We are taking the proper steps to ensure that these situations will not repeat.
Best wishes!
