Dylan G.
AVOID AVOID AVOID!!!!
UPDATE FROM THEIR REPLY: Stop lying!! You make it sound like you can use your balance and then top up the rest with card payment... NO YOU CAN'T!!! The only thing you can do is top up more balance which has a minimum $500 spend, which then puts you in the same loop hole, never having enough, so always having balance left over. You obviously introduced this so you could rely on people not using their balance, and keep all the extra money. For the record, I contacted you IMMEDIATELY after adding the balance. You took 3 days to reply and said you would charge me $125 for some lazy ass staff member (who took 3 days to reply) to click 'refund'. That's unacceptable and straight up fraudulent. All you had to do was allow a partial card payment or refund (considering I paid the full amount via card also)... yet you continue to steal and hold your customers money indefinitely, while they cannot open anymore jobs with their balance. I repeat, stay away from Billo, there's other UGC companies out there which offer the exact same thing, without the fraud Billo run. ----- They have released this new nonsense called 'Billo Wallet'. So as instructed, I topped up my balance where the minimum you can spend is $500. Our order came to more than $500 so we couldn't use our credit. So we paid via credit card, and then asked the balance to be refunded. But oh no, they will only refund you if they deduct a 25%!!!! yes a 25% FEE! They advised that I should use the balance on another video instead... so I tried to, and my balance was $50 short of the total order value again. So I removed some features (even though we wanted the extras), and was still $1 short for the bare minimum, so now have 2 options: 1) Top up $500 and go through this process again and always be forever short. 2) Lose 25% for some person to click 'refund'. Billo used to be great, but now they're just GREEDY! AVOID at all costs. We're taking our UGC business elsewhere.
Response from BilloFeb 28, 2024
We’re terribly sorry for your experience. We're always looking to improve and provide the best customer experience and we are sorry we didn't deliver with your account. We introduced the use of Billo Balance to provide more payment options and to maximize the use of our packs. When paying for the task and your credits are not enough, we provide two options; to pay the price balance via credit card or to top-up your Billo balance. In your case, you have already used your Billo balance and as per our refund policy, no refunds can be made after purchase and in this instance, used. Once again, we are very sorry about this experience, we are ready to help out and solve this for you. 🙏