BilloReviews of billo.app

This company is complete trash. Don't use them EVER. I ordered a video and the creator damaged our product during the video and we couldnt even use the video. So we tell Billo and they basically told us it was too late to get a new one and we could "re order" and basically pay them again. TERRIBLE COMPANY, STAY AWAY AT ALL COSTS, go to Fiverr and hire someone personally, they do a better job anyways.

The creators are not good. It wasn't good value for the money.

While the content provided by Billo consistently met our standards, our overall experience was marred by a significant issue with their credit expiration policy. We were dismayed to discover that credits purchased expire without any clear notification at the time of purchase. None of our representatives were informed about this policy, and when questioned, we were directed to the fine print buried within their terms. Furthermore, our dissatisfaction grew when a representative recommended a package twice the size of what we actually needed. This larger package was marketed aggressively, only to later find out that a large portion of our credits had already expired. The lack of transparency regarding credit expiration and the misleading advice from their representatives left us feeling undervalued as customers. Despite the quality of the content, these issues significantly overshadowed our experience with Billo. We hope they reconsider their policies and improve communication to provide a more honest and upfront service to future customers.

For one, the majority of their jobs are $25 & $30 for a video, but they charge the client at least $99… the creator is making $25, but Billo is getting at least $74. (You can’t knock the hustle though because creators are constantly signing up, Billo is getting a crazy ROI). Secondly, they are the only platform that allows their hard working creators to be rated. I was brand new, getting a job everyday. I had only been on the app for 20 days and I had 16 jobs already. I was getting 5 star ratings and positive messages, but I got 1 - 4 star rating from a company… I have no idea why. I asked for feedback and they didn’t give it to me. As soon as my overall ratings dipped below 5 stars because of the 4 star rating, I stopped getting jobs all together. That’s wild… My advice is to use other platforms and work with brands on your own through email. Filming and editing can be tedious. You need to be paid at least $150 for that kind of work. If you do use Billo, don’t get stuck on there for too long. Creators really are making hundreds off of 1 video everyday and striking thousand dollar deals with brands on their own. Put in your own work, network, gain experience, and do this without the help of a third party…. Your content is worth more than $25.

Terrible experience with Billo. We have hired two content creator and the videos we have received are less than average, one isn't even about our product, the creator just sent an old video (it was in her portfolio) and it's somehow been pre-approved by Billo. I'm waiting for a response, but it has been such a waste of time. I would recommend you stay away from it, I certainly wish I didn't pre pay for the credits.

Experience as a brand owner utilizing billo since 2023 has been less than desirable. We've prepaid credit, my mistake, but figured we'd generate a bunch of content all at once, no problem. First set of videos were decent. 2 months later we go back to get more videos made, they purposely hide your prepaid credit code, so at checkout I assumed I'd be able to find it but to no avail. For the sake of time and awaiting customer support, we went ahead and 'purchased' the video project assuming support would be competent to help refund or credit the difference based on our prepaid credit. No dice, essentially robbing us of another couple hundred dollars. Such a bad taste in our mouth, we still have a couple thousand dollars left of pre paid credit, now we're in 2024 we're going to go back and use up all of our credit just to get it over with. Funny enough, they've now programmed to put the prepaid credit amount at check out, I'm sure due to similar complaints. We've already decided to never use billo once we're done using the remaining credits. There are limited creators on the platform and they are paid only a fraction of what Billo takes home. Content creators will be better off making videos off platform than giving such a big cut to Billo. Great concept, extremely poor execution and retention practices.

I’ve hired 5 creators from Billo, and will not hire any more. Too many hoops to jump through to really get what you need. There’s always some catch to why they really can’t help you with what you need. Do not pay extra for “premium” creators, as they are no better than the others from my experience. You must be super specific in exactly what you want in your video. Do not give a creator free rein to “show their creativity” or you will get burnt. You will need to write out the script for them to follow verbatim, otherwise, you’re stuck with whatever they decide to say. If you don’t list absolutely everything in the project “brief” (like writing the exact script for them to read), you will NOT be allowed to request any edits. I paid for 2 edit requests, however I did not receive any. Reason being that I didn’t specifically direct the creator to NOT say a specific comment they made in the video. How would I know they would make that comment? Just ridiculous… how would I know they’d come up with a statement about our product that is not true? So, we’re out $375 since the video we received is not usable. I would recommend finding a different source for your videos.

So bad app. The charge you for extra fees without telling you! The customer support is also incredibly bad!