BilloReviews of billo.app

Good services

My 5 star review goes directly to the customer service staff, well most of them. I am writing from the creators standpoint. Signing up to use the app is easy. It took me awhile to get selected for tasks so I reached out to Billo asking for advice and they gave me some tips on how to change my audition video. Originally I was only getting paid $20 a video for which felt discouraging at first since I was putting in at least 3hrs to film and edit. I am a protectionist. Eventually they raised the pay to $35. The brands can upload the tracking info which helps me schedule my week so I know when I will be shooting the videos, but when they don’t, it leaves a gap for errors such as not knowing if a package was dropped off at the wrong house, or if someone is home to bring the box in before a porch pirate swipes it. After submitting my video there can sometimes be a long waiting period to get it approved by the client or know if they would like to have some edits done. This can be frustrating as Billo expects these changes to be done within 24hrs. They don’t take into account your personal life, like if you’re out of town, the other tasks your working on that might be delayed cause of this. Once I starting getting approved more often the rush of getting 15 packages at once was a bit overwhelming because they want the videos due within 2-3 days and balancing a daily work life and Billo is alot. See when you apply for tasks, a smart creator would apply to many to up their chances of getting picked. Sometimes you apply to 20, and you get 3 tasks, but on those lucky days when you apply to 20 and get 15….it’s a blessing and a curse. I wish you could put a limit on your personal account like “this creator has 15 tasks pending so there will be longer turn around times if you wish to hire them” There was a period when Billo was emailing constantly asking when I was going to submit a video the day the package was delivered and since the staff is not located in the US, emails come in at 1-3am. Or if you’ve told them a date, they email you that day at 1am with a sense of urgency sounding like your late cause you promised X day and you’re like “I still have 20+ hours in the day to get it done” Billo makes promises to the clients ordering these videos fast turn around times. So the customer service teams does a good job at making sure the creator understands the expectations and asks if they have any questions to help them with creating the video.

I absolutely love the Billo. It so easy to use and the quality of video received from influencers have been great! I will definitely be using them often for my video ads

Really enjoyed the experience using this platfrom!

i discoverd Billo though Tiktok and i wanted to try it since I work in a e-commerce brand, I really like the transparency behind everything; timing, pricing, support answers quickly, so Im gonna be using them for other videos. A tip i would give to people who want to use Billo it so have a clear brief setup: aesthetic, look, instructions, so you get what you are looking for.

Awesome support from Sheval and Jomante! They are always quick to reply and are able to resolve my issues efficiently!

Easy to use and plenty of help articles if you get stuck. The support team is also fairly response. For videos to use in ads, this is by far the best way to scale creation efforts.

Gabi and Mish were so helpful, friendly and conversational. Great work - friendly service is hard to come by these days.