Billo is the first-of-its-kind creator marketing platform that turns brand-creator partnerships into a measurable growth channel. It brings creative collaboration, testing, and scale into one data-fed workflow, so teams go from idea to winning ad without the guesswork.
Billo (billo.app) has 501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
billo.app
Website
billo.app
Category
Video & Sound
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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With this update, now is way harder to get hired for content creation, if it's not weeks or months to get another gig. Still very good but too slow to get more approvals.
Response from BilloApr 19, 2022
Thanks for taking the time to share your feedback with us. It is super valuable!
There is room for improvement and we are working on making everything 100% every day.
We always suggest to creators to apply to tasks daily, but if you still have a hard time getting approved, please reach out to us at [email protected]
Thank you for your patience and we truly appreciate working with you!
Best 😊
NN
Nomxolisi N.
they just upgraded their app
they just upgraded their app, much faster - love that! if only they can get videos approved from companies faster, that would be great! good update billo! keep at it!
Response from BilloDec 27, 2021
Hi there!
Thanks for taking the time to share your feedback with us.
There is room for improvement and we are working on making everything 100% every day.
Thank you for your patience and we truly appreciate working with you!
Best 😊
KA
Karmine
It's ok
I like the video I received but it took over 2 weeks to receive it. Also I had a hard time opening the download on my iMac. I'm also having difficulty using it in a FB ad.
Response from BilloDec 15, 2021
Hi Karmine,
Thanks for taking the time to share your feedback with us!
We understand how important this was to your workflow. We would be upset too.
However, we wanted you to know that over the last months, we’ve been implementing a new system to help to avoid these situations.
We agree, there are always things to improve and we are working on that every day.
If there is anything we can help you with now, please let us know, we are just an email away!
Best!
DB
Debbie B.
I gave my review only 3 stars because…
I gave my review only 3 stars because it took many weeks and help from the Billo Tech team to even get my information to an influencer.
The end result from the influencer was amazing! I was very happy when I saw the video my 1st influencer created for me.
I immediately purchased two more influencer videos.
Response from BilloDec 1, 2021
Hey!
Thanks for taking the time to share your feedback with us!
We understand how important this was to your workflow, we would be upset too. 😔
However, we wanted you to know that over the last months, we’ve been implementing a new system to help to avoid these situations and reduce the response time from our team.
We agree, there are always things to improve and we are working on that every day!
Again, we are very sorry for the inconvenience you have faced and we look forward to providing a much better experience with your new tasks! 🎈
Thank you for trusting us💜
JO
John
The platform was easy to use and the…
The platform was easy to use and the creator did a great job, but there were zero email notifications throughout the process. I had no clue whether my product made it to the creator or not — I had to check the tracking number on my own to confirm delivery, and there were no notifications when the creator uploaded a video. I just happened to think about Billo randomly and a 'wonder whats going on with it' type thing so i logged in and saw the creator had uploaded the first video 3 days prior. Thats a 3 day delay in getting my video. There's no reason for that to happen.
Response from BilloNov 4, 2021
Hi John,
Thanks for sharing your experience and bringing this issue to our attention.
Definitely, it is upsetting for us to hear that you felt a lack of information about the process, as we do send email notifications to our clients. However, only the billing user gets these notifications, so we suppose there were wrong settings on your brand account.
We hope these situations won’t repeat, so if anytime you have any issues, please let us know and we’ll do our best to avoid such inconveniences.
Despite that, we are very glad to hear you were satisfied with the final result!
If you have any other questions or concerns, feel free to let us know. We are just an email away!
Best wishes😊
BR
Brad R.
Changed my mind...
Didn’t receive my videos and it was difficult getting an answer from them...
UPDATE: Just received one video and it looks like they refunded me the money for the other video so I edited my review.
Response from BilloAug 9, 2021
Hi there, Brad!
We are very sorry if you experienced some issues.
We believe that there's always a compromise that can be found in every situation, so please reach out to our CS team and we will gladly reimburse you for your troubles.
Best wishes!
CB
Courtney B.
You guys need a better platform and an app
Love the idea of the service but your platform is very outdated and a pain to use. First, there needs to be an app. Second, you need to offer the ability to communicate with the creator even if the message needs to be approved before being passed on. I needed to get my creators size because my item was clothing but there was no way for me to ask for those information. I had to contact customer service and wait a day and a half for someone to respond. This made my shipping later and I kept getting email after email reminding me of this but there was nothing I could do without knowing her size. I’m still waiting for my creator to create my video so I can’t really comment on the service but I will once I see the video.
Response from BilloJun 14, 2021
Courtney, we are grateful for your feedback - it is very important to us!
To understand our position in this case - we do have an app which is made for creators, yet we can only offer a web version of Billo now - it is a great suggestion for us to make an app for brands as well in the future, we will pass this idea to the Team.🙂
We do not offer chat for brands to connect with creators as we want to make the process easier for you - without thousands of messages explaining every detail.
Our customer support median response time is an hour, yet to give you information about creators might take time as we are contacting them ourselves as soon as we get a message from you.
We are deeply sorry you had to occur issues using the platform, but we will take every word of feedback into consideration and will improve our process! Thank you for your patience 💜
LB
Lexi B.
Billo is great for a little side…
Billo is great for a little side hustle, some things can be improved, but overall would recommend
Response from BilloMay 12, 2021
Lexi, thank you for your review! We are always welcoming new ideas and areas to improve, so don't hesitate to drop us a message sharing your ideas - we are here to grow and make things better everyday 💜
