BilloReviews of billo.app

Response from BilloDec 30, 2021

Hi Josh, Thank you for sharing your experience.🙏 We acknowledge that video delivery time has been insufficient and we wanted you to know that our team works hard in order for these situations not to repeat in the future. Also, we are constantly trying to improve video quality by organizing webinars and training programs for our creators. However, this feedback has brought to the attention things we still need to improve. Our biggest goal is to provide you high quality videos and please know that we are working hard toward this goal. In any case, we have a dedicated customer support team here ready to help you in any way we can. We believe that there's always a compromise that can be found in every situation and we really hope you give us a chance.💜 Thank you for sharing your experience with us!

Response from BilloOct 18, 2021

Hi Nicola, We are really sorry about what happened with your first Billo experience and we acknowledge that our response time has been insufficient. Anyhow, thanks for sharing your experience, we learn from our mistakes. We agree, there are always things to improve and we are working on that every day.Our quality assurance team works on suspending non-responsive creators in order for these situations not to repeat in the future. We take full responsibility for that, so we already covered the lost product COGS for you. Our team has also reached out with additional solutions to this unfortunate situation. Once more, our sincerest apologies for the additional stress. We’re doing everything in our power to avoid situations like these in the future. Best wishes!

Response from BilloAug 11, 2021

Hi there! First of all, we wanted to thank you for bringing your issue to our attention.🙏 PLEASE, PLEASE, PLEASE ping us at [email protected] and we will find the best solution for you together! You definitely have a right for revision or refund, if you prefer. Will be waiting to hear from you with more details! We are very sorry if you experienced any inconvenience and we would love to fix that! Best💜

Response from BilloJul 20, 2021

Dear Amy, it's hard to hear that you are unhappy with Billo service 😔 but nevertheless, we appreciate your feedback! We know that for businesses content delivery time is so important, but because of our creator's overload with projects, delivery time is taking longer! We are trying to solve this problem and somehow optimize load or work. But you have to know, that our creators trying to do their best and as fast as possible 🙏 Answering about disability to communicate directly with creators. We want to make processes for brands much easier. That's why we take a hit on ourselves - we want to save your precious time! One more time, because of a huge overload, sometimes response could be slower, but we also try to fix that and answer to all answers in turn. We hope for understanding and thank you one more time for your patience!