BilloBillo is the first-of-its-kind creator marketing platform that turns brand-creator partnerships into a measurable growth channel. It brings creative collaboration, testing, and scale into one data-fed workflow, so teams go from idea to winning ad without the guesswork.
Billo (billo.app) has 501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Mordechai N.
They are a scam. They do not help you get the creatives as you want. If you want the flexibility to edit and have your creative edited, then BILLO is not the place. Stay away - terrible customer service
Response from BilloApr 23, 2025
We're sorry to hear about your experience. At Billo, we aim to provide great service and creative flexibility, and it's clear we fell short in your case. Your feedback is appreciated as we continue to improve our service.
Dan O.
If you buy a package, your funds expire, no extensions allowed with out them scamming you for your own money. Since when does money expire? Greedy and unethical company. The work we got from Billo was always mediocre and none of the couple thousand we spent with them ever actually did well. There is no actual customer support and it's just copy and paste responses. There is so many UGC companies to work with. Billo doesn't deserve to be in business.
Response from BilloJan 22, 2025
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. Our refund policy, which includes the expiration of funds, was agreed upon at the time of purchase, and we aim to be transparent about this during checkout. We regret that the content didn’t perform as hoped, and we’re constantly working to improve quality. We’re also focusing on improving our customer support to ensure more timely and personalized assistance. We appreciate your business and will take your feedback into account as we continue to evolve.
GlaD S.
Worst customer service ever. They claim to have live chat, but no one is ever online, no matter what time you try. Even worse, it takes them over 2 business days to respond to anything—if you're lucky. As for their so-called 'Premium creators,' almost everyone on the platform claims this status just to charge an extra $50, yet most of these 'Premium' creators can't even produce usable audio. This platform started out great a few years ago, but now it's a complete disaster. If you're considering working with them, don't. Try another platform instead
Response from BilloOct 15, 2024
Thank you for sharing your feedback. We’re truly sorry to hear about your experience. Our support team is working hard to catch up on backlogs, and we appreciate your patience during this time. Regarding the Premium creators, we take your concerns seriously and will look into them to ensure quality across the board. We’re committed to improving and hope you’ll give us another chance in the future.
Kallee
This app is great for starters however we get paid absolutely nothing compared to the cut they make on top of that I’ve had a lot of issues with brands not communicating With me and then leave bad reviews after putting in many attempts to reach out to them and Billo always takes the brands side over the creators. I recommend looking elsewhere once you build a portfolio $40-$70 is ridiculous for a 30-60 second video
Response from BilloOct 2, 2024
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustrations regarding communication and compensation. We strive to create a fair platform for both creators and brands, and we appreciate your input as it helps us improve. Regarding reviews, brands have the right to share their experiences. While we have procedures to handle invalid reviews, we also need to adhere to the established processes we have in place. Thank you for understanding
Jay M.
Here’s why they’re a 3.7/5 stars. They are extremely overpriced, do not provide customer service via phone, and they charge a $50-$189 premium PER VIDEO on top of the $99 base rate, for a 15 second video. They will lie to you and state that the premium is $50 per video, but inside the platform, you’ll see +$189 under each selection, so you’re paying about $288 per 15 second video. The premium creators are the ones that have a higher rating, as many “regular” creators on the platform only have a 40% completion and satisfaction rate, which is very poor. So you reluctantly have to spend $189 over budget for EACH video. It’s a classic Bait & Switch company. I’ve already asked for a refund for my subscription.
Response from BilloSep 26, 2024
Thank you for your feedback. I’d like to clarify our pricing: a 15-second video starts at $99, while 30 seconds is $139 and 60 seconds is $169. If you choose to work with a premium creator, there is an additional cost of $50 per creator. While we don’t offer phone support, our team is readily available via chat on the platform or at [email protected] for any assistance you need. We appreciate your insights and hope this helps clarify our services.
Nyrah S.
ABSOLUTELY MONEY MAKING SCAM!!! I am a UGC creator myself and i have worked with some of the worlds biggest brands & I am absolutely shocked at the experience i had with Billio. The 'premium' creator i worked with was absolutely terrible with no creativity what so ever, out of 90 seconds she displayed our product twice in the whole video. It sounded super ad like and she did not follow our brief. My advice? Go to CLIP UGC or Fiver to get more professional creators.
Response from BilloSep 26, 2024
Thank you for your feedback. We understand the importance of following specific briefs and scenes to achieve the desired outcome. Our creators adhere to the scripts provided, and we encourage clients to offer detailed direction to ensure their vision is realized. We appreciate your insights and wish you the best in your future projects.
Farshad
They are scams They are scams. We purchased a package for over $3k. First, they increased the video price by over 60%, then the package was gone, and now no one is responding. They are really good at taking the money, but after that, everything is horrible. Stay away from them. We are contacting the bank and filing a lawsuit.
Response from BilloSep 19, 2024
I’m really sorry to hear about your experience and understand your frustration. I want to clarify that while we’ve made some improvements to our pricing structure, the video prices themselves have not changed. We’ve also responded to your inquiry about your package. If you have other questions or concerns, feel free to contact us at [email protected]
Ryan
The company may have started out good early but rapidly deteriorated. It became way more expensive with to the point where it became unusable. Then charges added beyond that for almost every little thing you'd want in your order. Want to work with any decent creator? Now they included a $40 charge. They do this after selling you on packages, positioned as a discount, but they really aren't because the gameplan is to sell you packages and then add on on the extra fees. There is no discussion of strategy and no larger partnership discussions. We've since found other options that are less expensive and feature the same exact creators + more.
Response from BilloAug 16, 2024
Thank you for your feedback. I understand your concerns regarding the costs. The additional fee applies only if you opt to work with our premium creators. Our video pricing is determined on a per-project basis and varies according to the details provided in your video brief. We strive for transparency in our pricing and available options. If you’ve found a more cost-effective solution that suits your needs, we’re glad to hear you’ve discovered a good fit. If you have any other questions or need further assistance, please feel free to reach out.
