BilldReviews of billd.com

Response from BilldAug 18, 2022

I’m very sorry to hear that you had a bad experience with your latest material financing. We do everything we can for our subcontractors to ensure a seamless and timely payment, both on our Pay App and for our Material Financing. As a company, we take a lot of pride in delivering exceptional service and we’ll be looking into what happened here to identify areas we can improve. Feel free to email your Account Manager and we can further investigate this particular purchase.

Response from BilldAug 9, 2022

We’re sorry that you had a negative experience, and that our offering was unclear. While our products provide immediate cash flow relief, like factoring, there are many important differences in how they are built and serviced. Most importantly, our products are designed specifically for subcontractors and enable your success, not hinder it. That means we take careful consideration for each of your projects. In order to be true partners to subcontractors, Billd makes sure that each and every project is the right fit for both of us. We never want to put a customer in a situation where one of our financial products wouldn’t make sense for your business.

Response from BilldJul 6, 2022

Hi Lynn, this is Jon Katz, our SVP of Marketing. I wanted to personally reach out and address this. First and foremost, I want to thank you for being a customer of ours for almost 2 years and trusting us as a partner on 10 different construction projects. It appears by this review that this is the first of 10 projects where there was a miscommunication, and for that, I want to personally apologize. As I'm sure you already know, we maintain our mechanics lien rights as the supplier of record, not only to protect our interest in the project, but also yours. If payment to you is delayed over 120 days, it's in both of our interest to take action and to ensure you're paid for your hard-earned work. To address the comment regarding our customer service; People are the cornerstone of our business. They care deeply about the work they do and the subcontractors they support. I appreciate you letting us know about this. We'll look into what happened, and make sure we're always striving to improve our services for our customers.

Response from BilldFeb 10, 2022

Hi - we are really sorry for any impact these communications had on your business. A big part of what we do is making sure that you get paid for your work, and in order to do this we often have to send documents in accordance with state regulations (preliens, for example). It is never our goal to interfere with your relationships with your customers, and we apologize if our communications impacted you in this way at all. We always value customer feedback; it is an invaluable tool that helps us improve our processes every day. We want to always be better - for ourselves and for you- and we appreciate the open line of communication. We look forward to building our relationship with you.

Response from BilldJun 9, 2021

We're really sorry we couldn't get this one done for you, but we're confident there are plenty of commercial projects in your future that we'll be able to help with.