Sara
Bike tow leash very difficult to…
Bike tow leash very difficult to install at home. I couldn't adjust it myself but a local bike shop did using special tools. The rubber piece that looks to be adjustable in the installation video is not-mine was glued in place. It's still not the right height for my dog which makes the tow leash uncomfortable for him.
Response from Bike Tow LeashNov 3, 2020
Hi Sara, Sorry you are having difficulty with adjustment. It sounds like you are attempting to twist the mast end of the black coupling. It is the clamp that rotates to adjust the height. So add the alcohol or heat for 7 minutes then rotate the clamp. Please feel free to give us a call any additional help. We can do FaceTime or Zoom if necessary.




