BBReviews of bikesbooking.com

👊😱 Je déconseille .. Attention Je ne dois pas être le seul... J'ai reservé sur Bikebooking.com 1 mois avant. le jour J, je reçois 1h avant, ''changement abusé'', un message via WhatsApp. (voir photos). Je précise que c'était un séjour organisé avec ma femme pour ses 40 ans... Après cela, pas de rappel..ni remboursement...niet PS : Nous n'avons pas de permis moto.. 125CC impossible pour nous

Da noleggiatore sono stato contattato da loro, ho rifiutato un noleggio per via di un fraintendimento sul calendario delle disponibilità. A mio parere la loro interfaccia è inutilmente complicata e loro non forniscono istruzioni nè assistenza. Inoltre in Italia non hanno uffici, non hanno personale che parli in Italiano, non hanno telefoni e non vogliono gestire i problemi. In pratica vogliono solo la commissione del 15% presa direttamente dal cliente per poi disinteressarsi del resto. Non credo sia un buon modello di business. Recentemente mi hanno inviato mail automatiche per la registrazione salvo poi declinare il mio nuovo inserimento di dati, di seguito la loro mail di risposta: Unfortunately, we have already sent you one booking before and you didn't accept it. Also you don't speak English, but our customers are travelers from different countries and they speak English. We work only in English language too. We are sorry, but we can't cooperate with your rental company, it is too difficult for us and for our customers. UPDATE 11/04/2023: Bikes booking ha avviato una procedura per far considerare falsa la mia recensione e ottenere la relativa cancellazione: dopo le verifiche trustpilot l'ha inserita tra quelle verificate ed oggi lo staff di bikesbooking mi invia questa mail minatoria che incollo qui sotto: We see that your left a bad review for us on Trustpilot - please delete it. We have all rights to decide with which rental companies we are working. It is also our right to choose the language of communication. Moreover, it is very unprofessional from your side to publish our internal communication on public. We are waiting for your confirmation of deletion before taking any actions. Best regards, Maria / Customer Care Team

Location de quads demandé début août sur l'île de Paros en Grèce. Me répondent rapidement que ce n'est pas possible et qu'ils vont me rembourser les 49€ d'avance faite à la demande. Nous sommes en novembre. Après trois relances toujours aucun signe de vie ni remboursement. Cela m'a l'air d'être une simple plateforme sans services ajoutées.

When I booked the scooter I was told a security lock and a top box would be provided only to find out the rental company does not supply these and I was told bikesbooking had made up these items that the specific rental company never claimed to supply ... not happy.

Disappointed. So convenient web site, but so overpriced and so unprofessional service. They gave me the price 30+% higher than renting directly from the owner. With paid drop-off/pick-up which turned out to be free when you book from the owner. Their support is only email-based and quite slow. The worst thing is - they refuse to refund the pre-payment excusing themselves with their formal policies and offering that I send the 'the voucher from local rental company' to get their 'price match guarantee' . Seriously? So you guys want me to book from the owner, send you the papers and then say "Mr Owner, thank you, please cancel because I booked just to get 'price match guarantee' from BikesBooking"? You're so funny :)))) Avoid booking through them, they just don't deserve it. Contact owner directly instead. My booking number is #E49D977C

The rental location not accept credit card and the bike is old the engine stop any moment and its very old bike 52000km for sym 200