BikeBerry.comReviews of bikeberry.com

Excellent service. Fast and with knowledge to guide me to buy the best bike

The person I had a live chat with, Alvin Seville, was super nice and had just the information I need about the Laidback seat post. It was a surprise to be able to get right through to him and it says a lot about your company to have a guy like Mr. Seville representing you.

Jen was very helpful. People are still better than chat bots. Jen really took the time to find out the answer to my question on products from bikeberry. The website was not helpful. Jen deserves 10 stars for being awesome. Thanks again.

Alvin seville helped me out a lot and was very nice and discussed everything perfectly with me for the questions I asked him.

Jennifer was patient and understanding of my requirements. She answered succinctly and quickly. Great company, great customer service!! 5 stars to them and Jennifer personally!! Thanks Bikeberry!

Customer service was very helpful

Alvin Seville was friendly and knowledgeable about my situation and was able to resolve my issue . As far as I know up to this point . My issue was trying to cancel an order . I couldn't get ahold of phone support and wanted to contact someone before the items were shipped . If the order is cancelled then my experience was great .

Greetings .. I ordered an ebike from Bikeberry about 3 weeks ago. The shipping manager-Felicia were great! in letting me know the on going status of shipment and after I received the shipment. She followed up with an email to make sure there were no damage or issues. Felicia wanted me to let her know how I like the ebike after my initial ride and that I was satisfied with my purchase. I explained to her the saddle were a bit too stiff and at some point I would like to switch to a wider saddle with spring absorbers. She immediately texted me with suggestions and even offer me a discount on which model I decided to buy..So I took up her offer and purchased the Mycargi black on black cruiser saddle, I know it's going to enhance my ride experience and the bonus is that it'll look sooo cool on my matte black Skyhopper. I can't thank! Felicia enough for her terrific customer service. Nice going ! Bikeberry for having such fantastic staff member on your team. sincerely, Joe