BigScootsBigScoots is a fully managed hosting and site performance services provider for WordPress content creators, enterprises, and e-commerce clients. Since 2010, BigScoots has been recognized for unparalleled client service with 24/7 support, access to real human experts within 90 seconds, and site-specific management. With its own hardware and network infrastructure inside a world-class data center and a team of in-house engineers, BigScoots collaborates closely with clients, agencies, and developers to deliver robust client hosting services.
BigScoots (bigscoots.com) has 165 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Claim this listingInternet & Software · Carbondale, Illinois
Excellent
Internet & Software · Lincolnshire, Illinois
Excellent
Internet & Software · Naperville, Illinois
Excellent
Internet & Software · Chicago, Illinois
Excellent
165 approved reviews, newest moderated first
Linda B.
Top-notch customer service. Unlike some other providers, I've never had to wait for someone to respond to support tickets. Plus, they don't talk down to me when they answer questions.
Response from BigScootsMay 1, 2026
Thank you so much for the kind feedback! We’re really glad to hear you’ve had a smooth experience with our support team and that responses have been quick and helpful. We truly appreciate your support and are always here whenever you need us!
Wendie W.
BigScoots is always quick to respond whenever I need help or run into an issue. Their customer service is consistently reliable and truly top-notch.
Response from BigScootsMay 1, 2026
Thank you so much for the kind words! We’re really glad to hear you’ve found our support quick and reliable. We truly appreciate your feedback and are always here whenever you need us!
COLETTE C.
The Big Scoots team are all great. They always respond quickly to my help requests. Wouldn't want any other hosting provider. `
Response from BigScootsMay 1, 2026
Thank you so much for the kind words! We’re really glad to hear you’ve had a great experience with our team and quick support. We truly appreciate your trust and are always here whenever you need us!
Ana
Incredibly fast support response, highly knowledgeable and very professional, superior service and quality. Very grateful to have this company to relay on when it comes to providing high quality hosting services.
Response from BigScootsMay 4, 2026
Thank you so much for your kind words! We’re really glad to hear you’ve had a great experience with our team and appreciate your trust in us.
Christina
The best support and EXCELLENT customer service with a real live person, not a chatbot!!
Response from BigScootsMay 4, 2026
Thank you so much! We’re glad our team has been able to provide you with the level of support and service you expect, and we truly appreciate your kind words.
Bev C.
BigScoots has outstanding customer service! I have always experienced quick, accurate assistance when I reach out. Whether a major or minor issue, my concern or inquiry is addressed very timely. The follow-up is consistent and whatever I am asking, is always answered.
Response from BigScootsMay 4, 2026
Thank you so much for your thoughtful review! We’re glad our team has been able to provide timely, accurate assistance and consistent follow-up. We truly value your support.
Courier W.
We’ve been with BigScoots for over three years, and what really stands out is consistency. As our sites have grown, their speed, uptime, and support have stayed rock solid. Everything just works—the platform is easy to use, migrations were completely stress-free, and features like daily backups and staging give real peace of mind. Most importantly, they’ve been incredibly reliable. No security issues, no surprises—just dependable hosting you can trust. Switching to BigScoots was one of the best decisions we’ve made.
Response from BigScootsMay 1, 2026
Thank you so much and we really appreciate your thoughtful feedback! We’re here and ready to help whenever you need us.
Daysha C.
Best customer service, hands down!
Response from BigScootsMay 1, 2026
Thank you so much for your kind words, our team is always here when you need us!