Big Sandy SuperstoreReviews of bigsandysuperstore.com

Quick and efficient

After speaking to Eric he fixed all the issues I had with the previous manager and made things right. Thanks again

Item arrived sooner than expected, simple transaction, great price

It was fast and easy to order online. I’m a previous big dandy customer so I trusted the process. Delivery guys, Carl and Tyler were great, professional and friendly. Very happy with my big dandy experience.

Customer service and delivery was great

The salesman was very nice and helpful and the delivery guys were very courteous and friendly.

The in store salesman Ethan was professional and informative and the delivery of my sofa was fast and effecient with on time delivery with no problems…very satisfied with the merchandise and the people who helped me and was happy with all the service!

This experience was my first and last with Big Sandy. I walked in, picked out two of the same oversized chaise loungers and paid. There was no price tag on the floor model so when the sales lady gave me the total, it sounded about right and that was that. In and out of the store in 15 minutes. Delivery scheduled for a few days later. The delivery truck shows up with only 1 of the 2 loungers and when they get it off the truck it’s the wrong lounger entirely. I get a hold of the store and was met with ambivalence. Like this happens so often they weren’t even phased by it. Come to find out, the sales lady ordered the wrong items. It’s ok. Mistakes happen. But then they want me to pay them an additional $700 because of the price difference between what she ordered and what she was supposed to order. No offer to do anything for their screw up. Not a discount, not a free protection plan, not a refund of the delivery fee…nothing. I have a giant hole in the middle of my house with nowhere to sit because of their error. I didn’t even get an apology from the manager. The only thing I was “offered” was for him to waive the ADDITIONAL delivery fee for them to bring me the correct items after I had paid for them to deliver what turned out to be the wrong items. Oh gee. Thanks. I really appreciate you not charging me a second time for your screw up. What a guy! I canceled the entire order, got a refund and spent almost double the original purchase amount at Furniture Fair instead. They are amazing. They gave me a discount and free delivery for my inconvenience and it wasn’t even them that caused a problem. That’s how you do customer service. Big Sandy is a big disappointment. Buyer beware.