Big Sandy SuperstoreReviews of bigsandysuperstore.com

We purchased a couch a love seat A cocktail table and 2 end tables in January 2022 we bought the 5 year warranty to cover everything. They're trying to tell us the 5 year Warranty does not cover the tables, And it says right on our paperwork wood products. We also had to Wade until August 2022 to get our tables. They were 10 months late. A piece of the wood on the coffee table chipped off. And they're saying they're not going to cover it. We paid $400 for a warranty that we can't even use because they're trying to tell us. Our warranty is no good on the wood products. My recommendation to everyone is to never purchase furniture from this store. They are not true to their word they lie!

On 2/09/2022 I ordered a washer and dryer. When it was delivered on 2/15/2022 there was no dryer vent. The Deliveryman told me that they would put that on the order on would deliver it within on week. I called them today 02/15/2024 and inquired about the dryer vent. They told me that there was no notation on the order form about a dryer vent. They also told me that I would have to purchase the dryer vent separately after paying close to $2,000.00 for the washer and dryer. I asked the sales associate why wasn't I told that when I ordered the machines. She could not answer that. When I asked who I can talk to about making a complaint, she told me that she would handle that and give it to the manager. I told her to forget that, because I don't trust her to be honest. I also told them that I would never order anything from Super Sandy again.

My 65 LG TV had some panel bleed issues a service tech came out and looked at the tv after a few weeks they decided to just replace the old tv with a new one, one month later I get a bill for 536 dollars I call and an associate Starr Mullins says I was supposed to return the broken tv I put in the trash, I have never heard of having to return a broken tv, I informed her that the new receipt doesn’t say anything about the return of a broken tv to them nor was I told that in person she then says either they get the broken tv back or I need to pay the 536 for the replacement tv that I paid an extended warranty on, I informed her that I will and I have reported her to the BBB for poor business practices.

Attempted delivery for leather couch arrived with hole torn in back so I refused the damaged couch purchase made 11/10/2023 still no couch, Thanksgiving no couch Christmas no couch now they are saying February??? But already making payments due to I have the loveseat so the distribution is very slow but the furniture should not be unwrapped packed like sardines in the truck that caused the damage during deliveries

We've patiently waited 7 months for a repair on a $3500 couch we bought in Feb 2023. Today I was quoted 2-6 weeks longer for delivery. The delivery and repair has been extended 3 times now. This is now extending into 8 months for a delivery of parts and repair. This is the worst company I've dealt with as a consumer. This couch was 3 months old when it stopped working. This company has a way of not honoring or dragging out warranties so they spend little if no money after purchase on warranties. The less issues they address over 5 yrs the more money they make on that one piece of furniture. This is the most unethical company I've every dealt with in my 45 years. I told the customer service guy how upset I was but explained I know it wasn't his fault. His response was that there's nothing I can do about it and I'm just going to have to wait. UNDER ANY AND ALL CIRCUMSTANCES STAY AWAY FROM THIS UNETHICAL INTEGRITY BANKRUPT COMPANY. I promise you'll thank me later as well as the 1000's of unhappy customers. Check out the Better Business Bureau and make a complaint there as well.

Don’t waste your time or money. Spent $6000 on leather section, ottoman and recliner. Was supposed to have the recliner in 2 weeks and then told it be January, 2 months late. The ottoman, ($750), had no padding on corners and started to sag after 1 week. After complaining they finally sent someone out. He said they don’t put much padding on the corners and it is not made for sitting on. REALLY! Been waiting for almost 3 weeks and after calling finally got repair scheduled. They could not give an approximate time just that it would be Thursday. They expect you to spend your whole day waiting on them. Never again will I grace their door.

Unfortunately we purchased all our appliances (LG) from Big Sandy in 2018. Our dishwasher was looked at by Big Sandy repair 4 times and then I fixed it myself. Now our $3800 refrigerator has died-it literally needs all new parts at a cost of $1416.41 + tax excluding the price of the compressor -LG is covering the cost of that because they have had so many fail. Big Scumdy is absolutely horrible. I spoke with a service person today and complained that they shouldn’t be knowingly selling inferior appliances and she said……”You should have done your due diligence.” Really???? Thankfully I live ACROSS the street from the BS Distribution Center….now EVERYONE going to pickup their purchases from BS will see the warning on my broken refrigerator sitting across the street from their entrance.

Bought a recliner sectional plus bought the 100% 5 year warranty fix anything. Broke in 6 months took 3 months to fix it funny 90 days same as cash paid it off. broke agin in about 5 months later and it’s been 6 months and still not fixed. I wouldn’t buy another thing from big sandy