Big Sandy SuperstoreReviews of bigsandysuperstore.com

Absolutely worst experience ever with this purchase from Big Sandy. This dryer is the worst of the worst. Had the dryer for all but 2 weeks and quits working. Had to wait 2 weeks for them to bring a replacement! So no dryer for 2 weeks waiting on a brand new dryer to replace the brand new dryer we just purchased. Fast forward a month and the the 2nd brand new dryer stops heating up. So guess when yep you guessed it another sevice call! Had to wait another two weeks for the repairman to come tell me the dryer isn’t heating properly well duh I told you that two weeks ago?! So they said they ordered the part but I haven’t heard from them in over a week. You think we would be a top priority after 2 lemons of dryers and now the a 3rd!! This is absolutely ridiculous! Going two weeks or more at a time with no dryer!! When you spend thousands of dollars and go through 3 brand new dryers within 3 months something is very fishy and doesn’t make sense! Our previous dryer we had for 17 years not a single problem! I would highly recommend you stay far far away from Buying from big sandy unless you want to spend thousands of dollars to just have repairman come every other week to tell you you need a new dryer! Going on 3 weeks without a dryer as we speak still waiting on part!! So recap 3 months and 3 brand new dryers and still don’t have a working dryer! Drying clothes on a clothes line in 2024 is absurd and big sandy you should be ashamed of yourselves for selling such cheap garbage of a product! Zero stars !

I had a very disappointing experience with Big Sandy Superstore. I canceled my order but didn't receive my refund even after more than 20 days. Every time I called them, they said they initiated the refund and that it would take 3 to 5 working days to clear. However, I never saw the result. They kept repeating the same thing over and over. This has been a very frustrating experience, especially with the store located near Norwood, OH. I expected better customer service and timely resolutions. Unfortunately, this experience has left me quite dissatisfied.

DO NOT BUY FROM BIG SANDY’S. I am writing to express my profound dissatisfaction with a recent purchase from Big Sandy’s. My family purchased a massage chair ($4,100) and two three-seater couches (almost $6,000). Upon delivery (after following up for 3 months), the furniture arrived damaged. The delivery crew took pictures as proof. The massage chair had two huge dents, and one of the couches had a hole in the leather. Dealing with corporate has been extremely difficult. The store manager, David, and our second sales rep, Zach, in Columbus were amazing and tried to help us by offering a $100 discount or a replacement chair. However, our first sales rep, Laurie, was extremely rude and questioned if we had even paid for the items, which felt discriminatory since we are an African American family. We immediately requested to stop working with her and opted for a replacement. When the new massage chair arrived, it was even more damaged than the first. We rejected it and reached out to corporate again, requesting a refund for the chair. My parents and husband spoke with Donna, who seemed not to understand our issue and rudely said, "You need to be quiet and let me speak." When my dad called again, she said she would talk to the Big Sandy’s store in Columbus and call us back, but we never heard from her. Despite calling back three times, we still haven't received a call back. We now have three pieces of damaged furniture and cannot get our refund. We have only had the furniture for three days, and this situation is intolerable. I urge potential customers to think twice before purchasing from Big Sandy’s.

I have purchased many appliances through the Dayton location over the past 4 years. I purchased warranty on my washer and dryer. I called and sent text on Wednesday. It is now Saturday and no word back. Leaving me no alternative other than store manager. The Customet service Department should be open at least 1/2 day on Saturday. I will be in there later today to speak face to face with Mgr. I now want a new one it includes replacement.

We bought a living room suite a few years ago and bought the warranty. The warranty cover a one time incident for pet damage. The couch was damaged so we called and tried to get it repaired. We submitted pictures of the damage and was informed the damage was to old foe the warranty to cover repair. At no point was when the damage occurred discussed. So basically definitely don't buy the warranty because they will lie about why they can't honor it. So it makes you wonder what else they will be dishonest about

went to big sandy superstore in portsmouth ohio to buy a washer and dryer set. Was paying cash for the set. Had to wait 30 minutes for a help. When the sales person came to me, he wanted me to purches a $349.00 for 5 year warrenty. Which would be fine but when declined the offer of the warrenty which I would not be on this earth to use, he said he would charge me a $100.00 delevery fee if I did not pay for the warrenty. I left and went to Lowe's and got what I needed with free delivery. Thank you for your help Big Sandy.

Travis made our experience go by very quick and he was super helpful

Shane our salesman in the kenwood location was pretty good, friendly and fun. Our 1st purchase of a sofa, we thought would work for our family, but did not. Within the 3 day window of return policy, I called to let him know, and we wanted to do an exchange and go with our 2nd choice. He was good about it, said he had to check the policy, no big deal because I had done that already. We went back to the store to take care of the exchange/cost difference. We had to wait on our 2nd choice, wasn't in stock. No big deal. What my complaint is, our 1st delivery men were absolutely wonderful. Respected our home, us as a customer. The 2nd delivery guys is another story. Horrible experience. They never covered their shoes ( I have white carpet) they drug mud all over it and left stains. Not happy about that. I will have to have my carpet cleaned. I'm not writing this review to get a free carpet cleaning, I'll take care of that myself, don't want to deal with the hassle, BUT please advise your delivery people to wear shoe covers in homes. Plus the 2nd delivery guys just threw our furniture around, literally. We kept the sofa covered tightly in our garage and took pictures and videos to show it was as new as it was when it was delivered, we only sat on it 3 days. We did this just because of how sloppy the 2nd delivery guys were. So Mgr. Of kenwood, if there is anything wrong with the return.. better talk to your delivery men.