BigRentzReviews of bigrentz.com

A Joke. Paid in advance, was told the delivery was made. IT WAS NOT. Had a Crew I was paying on site for hours cooling their heels. DO NOT RENT FROM THESE PEOPLE.

I RENTED A BOOM LIFT FOR 1 MONTH PAID 45 FT GOT IT DELIVER IT BROKE DOWN 1 HR FROM WHEN I GOT IT CALL TO GET IT FIX THEY DID NOT COME TILL THE NEXT DAY. LOST 1 DAY OF WORK. THEY FIX IT THEY SEND ME A BILL OVER $2000.00 THIS IS RIDICULOUS. I PAID FOR" PROTECTION " THIS COMPANY IS A JOKE WILL NEVER USE THEM AGAIN. IS A SAFETY ISSUE SENDING FAULTY EQUIPMENT TO WORK SITES. OSHA PLEASE LOOK INTO THIS.

Terrible experience. Poor communication. They have no idea what they are doing. We rented a boom lift and it was an absolute headache dealing with bigrentz staff. At no point, were we able to communicate with anyone local. They had extra charges applied weeks later, which is currently being disputed. This company will be a waste of your time and money. I recommend using another equipment rental company.

Trying to rent a large forklift for a job They don’t have any idea what they are doing.

Scam...bait and switch Stay away from a JOKE company They should be bankrupt for what they do !!!

I submitted an order a week before I needed. They confirmed the order and the day before the job, they call me and tell me they cant provide the equipment. Very unprofessional. They had a week to figure this out and they waited until the last day cancel. I wish I could sue these guys. Now I have to scramble to find a replacement.

They advertise $141.00 a day for 5000 lb forlift. After getting the actual quote it was $800.00 a day. What a rip off company! Charging $175.00 to drop it off and pick it up! What a joke!

On January 8 I called Bigrentz to order a scissor lift, it was supposed to be delivered on January 10 to the Marshalls store where we had a $2500 job that was supposed to be done at night, and they were given instructions to ask the manager in the store where to deliver from the back door, not thru front entrance. On January 10 I was contacted by the store manager that there was no lift delivery, the manager even checked outside, but there was no lift and they canceled the job. From the words of Bigrentz driver wasn't able to contact anybody on the job site, even though the store was open all day and Bigrentz was given instructions to go in the store and ask the manager where to leave it, he decided to leave it somewhere outside behind the building without telling anybody. Bigrentz refused to do a refund and they sent me a phone call recording where it clearly says to go to the store, talk to the manager, and the manager gonna show where to bring it from the other side from the back door, not to the front door. I paid them $521.30 for rent, but I didn't receive a refund and lost the $2500 job. I need a refund for the service that I didn't receive.