Big LotsReviews of biglots.com

I was completely shocked that the customer service went above and beyond. I purchased furniture in 9/2019 it was horrible the fabric had runs and the foam had given out in 6 months. This was with normal wear and tear from 2 adults only. When I called about it I was told due to Covid-19 they were not taking returns and to call back when the state re-opened. I thought Great! I prob won't be able to given the time that had passed (9months) When I called and spoke to the Manager at the Warren store in the furniture dept (Rob) he was happy to help and said they were returning now. That same day I was able to bring back my old couch and pick up a new one he recommended! I love it! So pleased how this went. You just don't find good customer service anymore these days!! Broyhill sectional is what I chose its amazing!!

Thank you Ms.Luray at Ritchie Station Court in Capital Hgts MD. Your assistance, pleasant attitude was appreciated. I didn't get toilet paper, but you assured me the store would have it before the week was out. My niece got it for me! And Alcohol! Thanks Ms Luray.

I want to personally thank one of the store managers by the name of Betty and her entire team. My experience with this location was exceptional. I recently purchased a bunk bed from this location. Once we got home and got to the very end of building we realized there was a defect in the holes needed to complete the bunk bed. It was late at night and we reached out to management, the closing manager Betty found the replacement and stayed at the store past closing hours in order for us to pick it up and prevent our kids from sleeping on the floor since we'd already given their old beds away. The next morning, I realized that we gave one part back that we needed to complete the ladder on the bed and my cell phone was in the box we gave back to the store the night before. We arrived a few minutes before open, they let us into the store to get what we needed including the phone. I was surprised to see that the same closing manager was there this morning as well. I can not thank them enough not only for being essential workers, but going above and beyond to help my family and I. I truly appreciate it, the bed is beautiful, and we could not have asked for better service. You all were amazing and I wish you all many blessings during this time and beyond.

Maureen the manager at the big lots in Jersey City great customer service multi tasking great under pressure She should teach customer service all the employs

I visited your store in Groves area & there was a sale on winter sheets, comforters & throws . And the cashier was extremely nice & patient with my daughter & I. But The manager was extremely rude & very impatient with us . I shop big lots at least 3days a week ! So now I've been driving to the Beaumont location .But i would have liked to shop closer to my house. Thx for listening .💗🌹

I purchased a serta plush mattress and it came wrapped in plastic. It was just as I ordered and customers service was great! I love this mattress it feel like Im in a 5 star hotel. I also found 1220 thread count sheets that I purchase at a very reasonable price. I will definitely shop at big lots again.

The Assistant Manager Tia was extremely helpful and knowledgeable of items in the store. The store was very clean, well stocked and organized. Best Big Lot!

I have been by Big Lots to purchase different iterms. At times those items have been furniture pieces, while in other ocassions I go to buydiferent household items. Their customer service is very good. I thank them for existing in the city of Laredo, Texas. Something else is that their everyday prices are low and lack competition.