Big LotsReviews of biglots.com

I bought over $2000 worth of furniture at the Big Lots in Cheyenne, WY. When I purchased the Broyhill, Wellsley Collection power recliner and sofa set, the sales rep told me that the chassis/frame had an eight year manufacturer warranty. It is four and a half years later and the left side of the loveseat is having some issues. I emailed their support and finally got a response from customer care from a person named Terry. I explained the issue and they immediately came back and said, "Your furniture is out of warranty," and would not help me. I asked them if they could at least provide information for a mobile repair person, because they have staff repair people for field service on warranties, but again, Terry said they would not help that they don't have people to do repairs. I will NEVER purchase furniture from Big Lots again, they do not stand behind their products or provide service when it is needed. I just purchased a $700 mattress and went to Furniture Row since Big Lots doesn't care about their customers. Richard

I bought a pool and the pump was broken. I called and wrote that they would replace it for me, a week later they told me that my problem was solved and my case was closed. But I never saw a solution to my problem. Bad store and bad customer care

I ordered a gazebo from Big Lots. It was over 1,000 after the delivery charge. I received a call on July 2nd to schedule the delivery on a day I would not be home. They wanted to place a 350 pound item by my front door. The person on the phone was rude and unprofessional refusing to have the heavy item put in my backyard. The ground is flat and not large. They said we will put it in a room on the first floor of your choice. I refused. Worse customer service. I called customer service to cancel the item requesting a refund. 3 emails and another call to customer service and I still have not received confirmation of the refund. It is now July 10th. I went to Lowes, ordered a gazebo that came to my home with free delivery. They placed it in the backyard for me. Oh it was also 300 less purchasing from Lowes. l will never order a big item or expensive item for delivery from Big Lots again.

I am very dissatisfied NEVER EVER order online I have ordered a fire pit and this was delivered but NOT MY HOUSE 2nd attempt Re delivered WRONG ITEM! ANGRY!😡😡😡😡😡😠😠😠😠

i went on line to order 5 piece patio furniture form my "set" store , i also discover it could be delivered -so checked that.. done .. a bit later got notice item confirmed and shipping ready . a bit later notice of item in route, shortly my security camera tells me some arrived . guy shows on m large box clearly mark #1 of 2 .. i ask where other box was - he said "they" only loaded one == so it starts = no where did "they" indicate only part order or rest of order to be set later or anything like that .. i call number on receipt it is from totally different store which they did not have complete order so just sent half !!! i told i wanted money back and i would send box back with driver -- they said i had to come to store -- not my store - for refund !! i told them no way -- i called my store guess what they had all of the unit -- why was it not picked up and delivered from there -- end of story i drive to my store at 8'30 at night to get other parts -- i will not be back to "sorry lots"

Many products are priced 10s of percentage points higher than other places. Don't assume you are in a discount store. All should know this already, but the furniture is of extremely poor design, quality and construction.

Big Lots store 5302 gets the lowest rating because of disrespect towards elderly. Spanish lady cut in front of me pretending to need a price check, but she followed me around the store. She was an employee but they said she was not. She had reddish or auburn hair. Cashier allowed this person to cut in front of me and said nothing.

I placed an order with the local Big Lots in Centralia, IL online, out of pity for them, for pickup last night. They immediately charged my debit card $118.24, then sent me an email stating they had received my order but it was missing seven of the items in my original order, then they sent the pickup email, still missing the items, but trying to charge me the same price. I then called the store manager Matt and told him and he made excuses and said there was nothing he could do that all of that was done at corporate and that they just send them a sheet of the items to pull. I told him I was not paying for seven items I did not receive and he said all he could do is cancel the order so I had him do so. Then I told him they already took the money from my account and I asked if they would immediately refund it and he said it would be in my account this morning as it was only pending and would fall off overnight. LIARS!! It is still on there so I contacted their corporate office and they made the same excuse and said it can take up to five days to reverse and put the money back on my card. Why would they need to put the money back on my card if they had not TAKEN and CHARGED me for the order, they never gave me to begin with!! That is THEFT AND FRAUD!!! I then filed complaints online with the FTC, CFPB, IL Attorney General and I will be contacting the DOJ and my lawyer next if they do not put my money in the account immediately!! I know exactly what they are doing, they are first trying to rip people off who do not keep track of the items they purchase, and then when that does not work, they are then keeping their money for up to a week to use it as an interest-free loan at the consumer's expense, to fund their business practices, place orders, or invest. I have two business degrees and have worked in law, the county, state, and federal government, and commercial and investment banking. They are not fooling me. These CROOKS and CLOWNS are getting ready to go under and they will take advantage of ANYONE that buys from them!! No company should be allowed to be prepaid and put a hold on your bank account funds, some gas stations are even putting a $100 hold on a $20 purchase, instantly, yet they then hold onto it for a week or more claiming "It just takes that long to process the reversal" that is BS!!! I also went to school to be a systems analyst and they are LYING!!! Funny JC Pennys tried the same until I told them I had reported them to the FTC and my lawyer then it was in my account, before the next day!! I know they can reverse it immediately but why should they the public is stupid and allowing all of them to use their money as a free loan daily all over this country, millions are having this done to them, this is THEFT and FRAUD, it is no different than floating checks which is also illegal or us walking into their store and stealing a bunch of groceries and paying them a week later for them!!!! ALL need to report all of these instances to the FTC, CFPB, and your local AG and complain about all businesses and banks using our money and us this way, we cannot even survive as it is now, they are trying to use us as a bank to get free loans!!!!! Tell everyone you know to do the same until it is stopped nationwide and they are SUED, FINED, and SHUT DOWN!