Big LotsReviews of biglots.com

ordered a couch for same day delivery between 1pm-5pm. product never showed up so Big Lots sent the couch through DoorDash! couch shows up in a large box that we have to build. start building it and it’s missing an important piece (the back rest) so we contacted support and they are the least helpful, it’s been over 3 weeks and we’re getting the run around. they won’t refund us because it needs to be returned back to the store before getting a refund. had to speak with so many different agents because they kept disconnecting us and the store employees hung up on us. they are supposedly sending another Doordash to pick up the couch and return it to the store (but the couch is put together besides the missing piece and won’t fit in a car). no exceptions for refunding us even though they’ve strung us along for weeks with no resolution. WORST CUSTOMER SERVICE!!!!!!

Worst customer service ever I leased a bedroom set on October 15, 2024. Paid a delivery company to pick up the bedroom set from big lots and remove my old one. Receive the bedroom set but could not put the new set together because they gave me the wrong headboard. I call the store to notify them of the error thinking they would quickly rectify it since they brought the furniture to the delivery truck. I was immediately referred to the furniture manager Mr. Christ that said they could not help me call customer care or progressive leasing. I was not happy about this, but I contacted customer care and progressive leasing only to be give the run around that someone would call me. A week and half later I came to the store to see what could be done. I encounter Chris and asked him about the process only to be told what customer care told you. I said they said they would call me back it has been too long. I asked if we could call together. He told be NO if they said wait then wait. Well, this was unacceptable because my bed is on the floor which is not good for my back. I ask him if there was a manger that I could speak with in the store he said no. These was a manager there but her refused to tell me. Luckly another store heard the discussion. Chris ha told me big lots was closing, didn't care about the money I was spending, an even said that i could afford to but the set right out i had to lease it. He told me that had more money in his account than me that why people like me had to lease because we can't afford to pay upfront. He taunted me to show him my account because he had more money in which I did not. I have called the company every day since this distributing event and still have not been able to speak with the manager Larry or come up with a plan to have the right piece delivered to me since the store was at fault. Please save yourself from this frustration and stress RUN, RUN far away from Big Lots. They don't deserve your hard-earned money.

big lots need to move forward into today's reality. I got a store card and bought a sofa. I have a debit card. I couldn't pay my bill by phone or web site as they stopped taking cards... both debit and credit. Then they stopped taking payments at the store! So what now?? I will pay them and I will never buy from them again

I went in to the Big Lots on Colfax in Wheat Ridge yesterday and had the worst retail experience of my life I asked a question and the clerk was less than helpful even tho I was showing the question I had right to her (on the receipt thingie) After the clerk and her "buddy" standing next to her got a little snippy with me saying they were stressed I told them why I was stressed. My son had been killed earlier in the week. It went from bad to worse and I asked for the manager. I did get upset and was crying and raising my voice. Tho the manager did say I'm sorry for your loss (with a blank stare on her face) she continued to say "You can't be mean to my staff" to anything I said. There was NO effort to calm me down and ever thing she said was with a flat expression. Being half hysterical I did said F You to one of the young male clerks who was actually escalating the situation with his belligerent - yes his belligerent behavior. He flipped his thumb at me and said "Back atcha" - I realize I should not have said that. But that is no way for a "customer service type" person to treat a grieving mother or anyone. I did ask why can't they couldn't let me calm down so I could buy my stuff and she told me to "go outside then". In my life I have never gotten crazy upset with retail people. I don't understand how they could have handled it so badly - there was no kindness or compassion. And of course that's all I would have needed to calm down On the other hand I had one of the best retail experiences I had when I called to make a complaint. A young man named Clelland was kind, empathetic and showed true compassion - as I said that is all I needed from the store staff. And I told them that albeit with my voice raised and tears pouring down my face. Thank you for listening.

Went in Marianna Florida's Big Lots yesterday for the first time in 2 years and it was so bad in that store!!!! The prices were outrageous and the store was so messy. I worked there for 5 years with a very good manager at the time and the store was so nice back then. Can't believe this Big Lots is still open it sucks Bad. I will never go back again!!

My wife worked for them for 1yr and 8 months. They closed the stores she worked and was told she would receive severance pay and accumulated vaca time. Got the severance pay, no vacation pay. They blocked her and won't answer phone calls. Worst company around. No wonder they're bankrupt

I paid my money, but didn't recieve my order. I was assured by email that my order was.on it's way. I'm still waiting. I would love them to contact me and tell me what they can do to rectify this. My order no M32024082381478926

I tried to order 4 items online for the first time ever. I was short on time and needed to be able to run in and run out. I made sure that my store was set and placed my order on the site. I received emails saying that my pick up was ready. One item was cancelled without notification due to no inventory although it showed as in stock. Two items were ready for pick up at a store miles from my home and the remaining items was ready at my store. Calling did no good because the associate was clueless and rude, so I contacted customer service for a complete cancellation. I spent an inordinate amount of time dealing with this online and I'm done. Ridiculous.....