Big LotsReviews of biglots.com

Wow Big Lots i am so dissatisfied with your customer service. I ordered a makeup vanity the beginning of December 2024. I received a confirmation email stating my order would arrive by the end of December. I never received an email that I would not receive my item, I kept waiting for a del8very date so I called only to find out my order was canceled by Big Lots because it was out of stock. Why would i get a confirmation of my purchase and a delivery date if it was out of stock and no email informing me. I did find the same item on Wayfair tho. I have purchased 4 to 5 pieces of furniture in the past 4 years from big lots but the past year purchases online and in store have not been the best. I will definitely be closing my account

I bought what was supposed to be a brand new dirt devil vacuum and when I got it home it was heavily used and broken someone had switched they are old and broken one for the new one in the box. And Big lots because they're going out of business refuse to at least let me exchange it for one that is new and works I wasn't asking for money back I just wanted a product that worked correctly since it was their mistake they put it back on the floor and didn't even check it. Hell for all I know it could have been one of the employees that brought it from home and switched it out I wouldn't doubt it. Now I'm out 50 bucks Big lots is not what it used to be good thing they're going out of business.

Orderd some items with them for a Christmas present Cost £25 including shipping in November. Had to report it to the bank for a refund.item said pending/ shipped then back to pending . Would say it's a scam site as they don't reply to emails

I bought ottoman from big lot and after couple of days I went back and the store out the board that store is closing. I talked to manager and manager told me they they were in process of closing store and they could not return my stuff. She recommended to go to other stores. But other stores did not return that. I talked to customer service and email them but they did not return the item. So beware.. you never know which store is closing. Don’t buy anything form any of the big lot if you think you would have to return or exchange..

I ordered Christmas presents online during their black Friday sale and 4 of my items were cancelled without any notification. I logged on today to find out when my items would be delivered and saw they had been cancelled. This was my first online order and I'm a Big Lots card holder. Customer service did nothing and I have spent thousands with this company.

The worse Service there Furniture poor ly made will not last year. Will be Impossible to get it fixed with a warranty and they don’t hold up their one year in store I have Sectional couch that broke and making apart the Maternal is cheap Well she’d like cat Cushion sag bottom of the floor. Will not buy them again

On Black Friday, I found some amazing deals on holiday lights online and purchased about $90 worth as I just moved into a new place. Initially, the order was delayed for a week. I received two small strings of lights which required 3 AA batteries each. This was not indicated in their online advertisement and I will be returning or throwing them out. A few days later, I receive an email stating that my entire order is canceled. I was expecting 11 strings of lights and will end up with zero. I have been a loyal Big Lots customer for over 2 decades. I will NEVER shop there again. Absolutely horrible work Big Lots.

Now I understand why this chain is going out of business nationally. Today I tried to exchange some Christmas lights. I bought because I accidentally got cool white when I needed warm white. It was the exact same item just a difference in color, but they would have charged me full price instead of the sale price. Ridiculous I will never go back to the store again. it was just a couple of dollar difference and a good manager would’ve understood that it’s better to honor an original price and keep a customer and then to alienate a customer forever