Big LotsReviews of biglots.com

Well I guess if you want something from Big Lots you can only purchase in store. I made an order online because they didn’t have all the pieces I needed in one location, nor in my area. Well my order and my shipping is still pending it’s been weeks later and when I contacted customer service. They assured me it was coming still, isn’t here yet and still pending in shipping. Which I don’t understand. Which Is strange because Other companies have shipped out items and I ordered from here way before I ordered from them. Even custom items that were made from scratch has been delivered to me and I’m still waiting on these items these were pre packaged items. Bad business practices.

Above is in the thousands, and minus 1000 stars. P- poor customer service . They waited 17 days to put in my order for a bed and it's now 26 days and I still don't have my purchase though it's been ready to deliver for 5 days now. Don't order anything from these thieves you'll never get it

I went shopping at Santa Clara Big lots yesterday 5/12/20. As usual, I end up buying so much again. after I'm done paying my groceries, the cashier put the plastic bag and walked away and started talking to her co-worker and ignored me. I asked her if she's going to bag my groceries and she told me that they are NOT ALLOWED to bag any items from that store Due to COVID 19. I look all over the store and didn't see any sign that I will be bagging my own groceries. I have been buying my groceries to most of the big stores like Safeway, Smart and Finals, Grocery Outlets, and Dollar Stores and they always bag my groceries. I always wear my face mask and gloves and the Cashier has her face mask and gloves as well. She said the reason they won't bag my items to protect themselves self but yet, she touches all those items when she scanned them one by one. I would never to back to this store again and that lady was so rude and unprofessional.

Ordered online. WORST experience of my online shopping life. First problem ordered was not filled for 2 weeks. Second problem they only shipped half of the order. Third problem when they did ship the other remaining item it was wrong. Forth problem they no longer have the first item since they go together I need to return the first item. I get a return label and ship it back still waiting on a credit 3 weeks later. Every time I call it is over an hour on hold. Never anyone to fix the problem. Dont try it you are warned. I am out 74.67

We bought a faux leather couch and chair one year ago with a warranty. The couch appears to have had all the the "leather" come off, to the point that it appears to have dissolved. We called the warranty department, and they said that this does NOT qualify for replacement or repair. NOT appropriate Big Lots! We have been swindled.

Hello, I bought some furniture at BIG LOTS about two years ago and I bought the extended warranty since, according to the seller, it covered any damage, and the warranty expires in 2021. So last week, my chaise sofa material was ripped and I called to use my guarantee and I got denied the claim because according to the "TECHNICIANS" the material was not ripped but the seam was separated. I am a seamstress and i KNOW the difference between a separated seam and a ripped material. I specifically pointed it out in the picture but still got denied. Even though on the warranty contract, it says that it covers any type of ripped material. So, I would HIGHLY advise you NOT TO BUY from BIG LOTS for any type of furniture or WASTE YOUR MONEY on the supposed "Extended Guarantees" because they are SCAMMERS! Because in order to get you to buy from them they would offer 'the skies and the stars' BUT It's a complete SCAM!!

Online order received today. Missing one item but marked delivered online. I called to resove theissue. I was on hold for over an hour and half to get it resolved. There is no reason for it to take that long. They have no regards to people's time. Putting a customer on hold for that long leaves me to think that they were waiting for the customer to give up and hang up. Well I didnt lets hope I get the item I paid for delivered to me as promised. Not a happy first time online customer!

Bought a recliner not even 2 years ago. Bought the $400 warranty for it. Now, the recliner is lopsided and messed up and has a number of issues. So I called about the warranty and getting a replacement. They send a person out to make sure it is in need of a replacement!! It took a couple of weeks to even get an appt for someone to come out. When he finally came out, all he did was drill one spot and then told us to sit on the opposite side! It’s worse than it was. And don’t tell me where we need to sit! When we buy a $400 plus recliner, we should be able to sit on which side we want. Plus, he also talked about my special needs son and asked personal questions. Very unprofessional! I will NEVER buy anything from big lots again and I have told all of my friends and family about the horrible service.